Citadines Connect City Centre Singapore

Citadines Connect City Centre Singapore Reviews

Citadines Connect City Centre Singapore

182 Clemenceau Avenue, 239923, SingaporeView Hotel Details
Citadines Connect City Centre Singapore
Citadines Connect City Centre SingaporeCitadines Connect City Centre SingaporeCitadines Connect City Centre Singapore
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Citadines Connect City Centre Singapore Guest Reviews

4.5/5
Great
1270 review
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(1270)
Positive reviews(1229)
Reviews with photos/video(374)
Easy to get around(264)
Close to metro(182)
Great swimming pool(73)
Convenient for shopping(71)
Small room size(68)
Friendly front desk staff(53)
Clean pool(10)
Negative reviews(41)
Anonymous User
Standard Room (No Window)
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 13, 2024
- Clean room - Nice service staff - Close to Subway station - Easy access to Orchard road and shopping mall
Response from Property: Dear Valued Guest, Greetings from Citadines Connect City Centre! We are pleased to hear that you have enjoyed your stay with us and that you appreciate the favorable location of the hotel. Thank you and we hope to welcome you back again when you return to visit Singapore in the future! Best regards, Guest Service Team
HW808
Standard Room (No Window)
Stayed in Dec 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 16, 2024
Very reccomended this hotel. I love location , service , value for money. TOP
Stella
Deluxe Twin Room
Stayed in Nov 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Nov 8, 2024
Great location near the MRT, Somerset and Orchard shopping malls. The nearby Fort Canning Park is a nice place to visit. The mini bar contains snacks and drinks.
Response from Property: Dear Valued Guest, Greetings! We are delighted to know that you have highly appreciated the favorable location of our hotel, and that it has provided convenient access to both public transportation and also places of interest such as Fort Canning Park. Thank you for choosing to stay with us, and we hope to have many more opportunities to welcome you back in the future!Best regards, Guest Service Manager
Gilbert Huang
Superior Twin Room
Stayed in Dec 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 15, 2024
The service is very nice. Mini bar and drinks are provided. Recommend!
Response from Property: Dear Valued Guest, Greetings from Citadines Connect City Centre! We are thrilled to hear that you have enjoyed your stay with us, and that our team members have impressed you with their hospitality. It is also pleasant to learn that you appreciated the complimentary minibar in the room! Thank you for your recommendation and we hope to have many more opportunities to welcome you again when you return to visit Singapore in the future! Best regards, Guest Service Team
Guest User
Superior Twin Room
Stayed in Oct 2024
Travel with friends
3 review
4.2/5
Very Good
Posted on Oct 28, 2024
Very good location with friendly servics All free Minobar and icecream. Room a bit small but spacias enoughr
Response from Property: Dear Valued Guest, Greetings from the Citadines Connect City Centre Singapore! We are delighted to hear that you had a comfortable stay with us and that our team members have impressed you with our hospitality. We are equally pleased to know that you appreciate our centralized location as well as the complimentary minibar and ice-cream in the afternoon. Thank you and we hope to welcome you back again! Best regards, Guest Service Team
Col.Tan
Standard Room (No Window)
Stayed in Oct 2024
Business travelers
2 review
4.5/5
Great
Posted on Nov 24, 2024
The space was fine, well cleaned room and good consideration of having water filter in the room. There was some noise with the air-cond during the midnight which affected the stay experience.
Response from Property: Dear Valued Guest, Thank you for choosing to stay with the Citadines Connect City Centre during your recent visit to Singapore! The comfort and satisfaction of our guests are our top priority, and we are pleased to hear that we have met your expectations. As rightly pointed out, we have moved on from plastic bottled water to the filtered water tap in line with the hotel's sustainability efforts, and we are glad to hear that it has added to your stay. We have also noted on your feedback regarding the air-conditioning in your room and will have it relayed to the relevant department. Please know that we appreciate your feedback as it helps us identify areas for further improvement. Thank you. Best regards, Guest Service Team
Tansiri_Bee
Standard Room (No Window)
Stayed in Oct 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Nov 4, 2024
This year I compared two properties for my business trip then I chose the right one. At first, it's because of the location and budget, second is the water filter and the hotel's decoration. Daily Minibar benefits are the best. On the arrival date, we checked in with the Front Manager "Shawn" which was a super service mind but not only him, the lady who works at the concierge was also super friendly and other staff too. For me, I'm satisfied during my stay. And give the plus score for the Minibar, which is less sugar so I took it all to the event as I need the energy... The breakfast is not too much variety but it's enough.
Response from Property: Dear Valued Guest, Thank you for choosing the Citadines Connect City Centre Singapore as your preferred choice of accommodation for your business trip in Singapore! We are thrilled to hear that you have enjoyed your stay with us and are equally pleased to know that the prime location of our hotel has provided you convenience and accessibility to both public transportation and surrounding amenities. It is also delightful to hear that you were impressed with the hospitality displayed by our team members and we will be sure to pass on your compliments to Shaun and the team! We are glad that you have also appreciated the filtered water and complimentary minibar in the room. Thank you for taking the time to share your stay experience. We hope to welcome you back again, the next time you return to visit Singapore! Best regards, Guest Service Team
Simply Singapore
Standard Room (No Window)
Stayed in Nov 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Nov 18, 2024
Was a pleasant stay. Friendly staffs, well located and connected. Highly recommend
6/8
Response from Property: Dear Valued Guest, Greetings! The comfort and satisfaction of our guests are our top priority, and we are pleased to hear that we have met your expectations. We are also glad that you found our centralized location very favourable and has provided convenience to access to public transportation and also places of interests. Thank you for the recommendation and we hope to welcome you again when you return to Singapore in the future! Best regards, Guest Service Team
MINH HOANG
Loft 2 with Sofa Bed
Stayed in Oct 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Oct 20, 2024
Very good and clean facilities. The staff are all very lovely and welcoming. Location is very close to Orchard road. Nothing to complain about.
Response from Property: Dear Valued Guest, Greetings from Citadines Connect City Centre! We are thrilled to hear that you have enjoyed your stay with us and are equally pleased to know that the prime location of our hotel has provided you convenience and accessibility to both public transportation and surrounding amenities. Thank you and we hope to welcome you again! Best regards, Guest Service Team
Pondypon
Standard Room (No Window)
Stayed in Dec 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 16, 2024
This hotel is very good for all of things, so much love!
Guest User
Standard Room (No Window)
Stayed in Sep 2024
Solo travelers
16 review
4.5/5
Great
Posted on Sep 28, 2024
Room is clean but there were stains on the hand towel and ironing board. Also felt lifts were a bit slow. Hotel is walking distance from the mrt and you’ll have to walk past istana park. Amenities wise - mini bar had a variety of drinks!!! To note that hotel doesn’t provide bottled mineral water as they are big on sustainability and you’ll have to drink from tap (filtered).
6/8
Response from Property: Dear Valued Guest, Greetings from Citadines Connect City Centre! We are pleased to learn that your overall stay at the Citadines Connect City Centre Singapore was a positive experience despite certain aspects falling below your expectations. Please know that we value your feedback and have since shared your comments with our Housekeeping Manager, who will be looking into the matter. The complimentary minibar is provided in all guest rooms for our guests to cool down in Singapore's hot weather, and we are delighted to hear that you have appreciated it! As rightly mentioned, we have installed filtered taps and also provided carafes in all guest rooms to support sustainability efforts, hence removing the need for bottled drinking water. Thank you. Best regards, Guest Service Team
Minerva SH
Deluxe Twin Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 27, 2024
Wonderful stay. Received warm greeting from the moment I entered the hotel. The greeting gift is really thoughtful and special. Spacious rooms with picturesque riverfront balconies. Ideal location, close to local attrations. All staff are friendly and patient. Come and experience yourself.
Response from Property: Dear Valued Guest,Greetings from the Citadines Connect City Centre Singapore! We are thrilled to receive your compliments, and to know that your stay with us has been nothing less than outstanding! Thank you and we hope to welcome you back for many more equally wonderful stays! Best regards,Guest Service Manager
Guest User
Loft 2 with Sofa Bed
Stayed in Nov 2024
Family
10 review
4.5/5
Great
Posted on Dec 6, 2024
Great location with close vicinity to Fort Canning Park.
Response from Property: Dear Valued Guest, Greetings from Citadines Connect City Centre! We are thrilled to hear that you have enjoyed your stay with us and are equally pleased to know that the prime location of our hotel has provided you convenience and accessibility to both public transportation and surrounding amenities. Thank you and we hope to welcome you back in the future! Best regards, Guest Service Team
Anonymous User
Superior Queen Room
Stayed in Sep 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Sep 7, 2024
The hotel room is clean and the staff is polite. 7 minutes walk to Mrt station which is quite convenient. Breakfast is relatively simple. Body lotion is not available in the hotel room. Overall is good.
Response from Property: Dear Valued Guest, Greetings from the Citadines Connect City Centre Singapore! The comfort and satisfaction of our guests are our top priority, and we are pleased to hear that we have met your expectations. We are equally glad that our centralized location has provided you added convenience to public transportation and also places of interests. We have also noted on your feedback regarding the body lotion. Regrettably, body lotion is not part of the range of amenities available at our hotel currently. We are constantly looking to enhance the guest experience and your valuable feedback will definitely guide us when there are plans to introduce additional amenities Thank you. Best regards, Guest Service Team
jaQi
Loft Family
Stayed in Aug 2024
Travel with friends
4 review
4.0/5
Very Good
Posted on Aug 12, 2024
What i like the most is the front receptionist, he is so kind and approachable. He is so friendly and my checking in was very fast. The color of the room was so nice and bright..a lot of refreshments in the mini bar as complement..
Response from Property: Dear Valued Guest,Greetings from the Citadines Connect City Centre Singapore! We are delighted to receive your compliments and to know that you were impressed with the hospitality of our Guest Service team member. We take great pride in providing exceptional service, and are pleased that you have recognized this. We are glad to hear the decor of our guest rooms left a very positive impression and that you appreciate the complimentary mini-bar which we provide, and also replenish daily.Thank you for choosing to stay with us and we hope to welcome you back again for another equally enjoyable stay in the future!Best regards,Guest Service Manager