InterContinental Singapore Robertson Quay, an IHG Hotel Reviews

Response from Property: Dear Janicatse, Thank you for taking the time to share your detailed feedback. We're pleased to hear that you appreciated the design of the room, especially the thoughtful layout that allows for segregation of spaces, and the convenience of the small lounging corner. We're glad that the shower setup and the quality of our buffet food met your expectations as well.We apologize for the inconveniences you experienced during your stay. The noise disturbance and the challenges with the bidet are not in line with the comfort we strive to provide, and we will address these issues with our maintenance team. We're also sorry that you were not offered a late checkout option as a valued member, and we will work to ensure this benefit is communicated more effectively in the future.Regarding the buffet, we appreciate your feedback on the limited Chinese food options and will consider adding more variety to cater to different preferences.We are delighted to hear that despite these issues, you would consider staying with us again. The nearby restaurants indeed offer a great atmosphere for friends and drinks, and we're glad you enjoyed them.We look forward to welcoming you back for an even better experience next time.Sincerely,Mohamed HafizChief Concierge & Guest Experience Manager

Response from Property: Dear Jacqueline, Thank you so much for taking the time to share your feedback about your recent stay at Intercontinental Singapore Robertson Quay. We are thrilled to hear that you had such a fantastic experience. We are also delighted that you found our customer service to be friendly and attentive. Our team strives to ensure that every guest's needs are met. We truly value your patronage and look forward to welcoming you back soon for another wonderful stay. Stefan Sigmund (Rooms Division Manager)

Response from Property: Dear guest, Thank you for your positive overall feedback! We are thrilled to have exceeded your expectations, and it was our pleasure to ensure your stay at InterContinental Singapore Robertson Quay was nothing short of exceptional. We appreciate your feedback and look forward to welcoming you back for another luxurious experience in the near future. Sincerely, Stefan Sigmund (Rooms Division Manager)

Response from Property: Dear guest, Thank you for your great yet honest rating and highlighting our overall service! We appreciate your feedback and look forward to welcoming you back for another luxurious experience in the near future. Sincerely, Stefan Sigmund (Rooms Division Manager)

Response from Property: Dear Valued Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay with us and appreciated our customer service. It’s always our goal to ensure our guests have a seamless and memorable experience, and we're thrilled to have met your expectations. We look forward to welcoming you back in the future and providing another great stay.Sincerely, Mohamed Hafiz Chief Concierge & Guest Experience Manager

Response from Property: Dear Wai,Thank you for taking the time to share your feedback about your recent stay at our hotel. We genuinely appreciate your detailed insights, both positive and constructive, as they help us improve our services and provide a better experience for our guests. We will review our processes to ensure that such incidents are avoided in the future. We are looking forward welcoming you hopefully back in the near future. Kind regards, Stefan Sigmund (Rooms Division Manager)

Response from Property: Dear Jelena, Thank you so much for taking the time to share your feedback about your recent stay at Intercontinental Singapore Robertson Quay. We are thrilled to hear that you had such a fantastic experience. We appreciate your feedback and look forward to welcoming you back for another luxurious experience in the near future. Sincerely, Stefan Sigmund (Rooms Division Manager)

Response from Property: Dear raynleila, Thank you for choosing to stay with us and for sharing your feedback. We appreciate you choosing one of our twin rooms and are glad to hear that you find our location close to Robertson Walk and Clarke Quay convenient.We regret any disappointment regarding the view from your room facing the apartments. We understand that the view can play a significant role in enhancing the overall experience, and we apologize for any inconvenience caused.If there's anything specific you would like us to address or improve upon during your stay, please don't hesitate to reach out to our staff, who are dedicated to ensuring your comfort. We value your feedback and hope the remainder of your stay is enjoyable. Should you have any further comments or preferences, feel free to share them with us.Warm regards,Rafael Shah Rooms Division Manager

Response from Property: Dear Sammartino, Thank you for your detailed feedback. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Sincerely, Stefan Sigmund (Rooms Division Manager)

Response from Property: Dear guest, Thank you for your great yet honest rating! We are thrilled to have exceeded your expectations, and it was our pleasure to ensure your stay at InterContinental Singapore Robertson Quay was nothing short of exceptional. We appreciate your feedback and look forward to welcoming you back for another luxurious experience in the near future. Sincerely, Stefan Sigmund (Rooms Division Manager)

Response from Property: Dear guest, Thank you for your positive overall feedback. We appreciate your feedback and look forward to welcoming you back for another luxurious experience in the near future. Sincerely, Stefan Sigmund (Rooms Division Manager)

Response from Property: Dear Jovan1990, Thank you for your kind words! We are delighted to hear that you found our hotel to be perfect and our staff friendly. Ensuring a positive and welcoming experience for our guests is our top priority, and we are grateful for your recognition.If there's anything specific that stood out during your stay or if you have any preferences for future visits, please feel free to share. We look forward to the pleasure of welcoming you back to our hotel for another outstanding experience. Sincerely, Rafael Shah Rooms Division Manager

Response from Property: Dear bensonpoon, Thank you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience during your stay with us, and we're particularly delighted that our concierge was able to meet your needs and provide excellent service.We take great pride in our team's dedication to ensuring our guests' satisfaction, and it's wonderful to know that our concierge was polite and accommodating to your requests. We will make sure to pass along your kind words to them as it will serve as motivation to continue delivering exceptional service.Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with another outstanding stay. Sincerely, Rafael Shah Rooms Division Manager

Response from Property: Dear guest, Thank you so much for taking the time to share your feedback about your recent stay at Intercontinental Singapore Robertson Quay. We are thrilled to hear you had a POSITIVE interaction with out Front Office Team which made sure you had such a fantastic experience. We appreciate your feedback and look forward to welcoming you back for another luxurious experience in the near future. Sincerely, Stefan Sigmund (Rooms Division Manager)