To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(1038)
Positive reviews(1006)
Reviews with photos/video(370)
Delicious breakfast(150)
Great swimming pool(89)
Large rooms(74)
Close to metro(31)
Perfect for business trips(27)
Loved the view(27)
Delicious buffet(18)
Negative reviews(32)
Joanne
B.Duck Theme Family Room
Stayed in Dec 2024
Family
2 review
4.2/5
Very Good
Posted on Jan 5, 2025
Check in was smooth, hotel was clean. No bottled water was provided, instead there is a filtered tap in the room. Room was spacious to accommodate a family of three. Breakfast spread was good. Overall, a pleasant experience.
Jasveen
Premier Room
Stayed in Nov 2024
Couples
19 review
4.2/5
Very Good
Posted on Jan 1, 2025
Park royal rooms are so spacious! It's amazing to be able to have that kind of space. So many eatries nearby at Haji Lane. Tarik was a place with good tea!
Response from Property: Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon.
Guest User
Superior Room
Stayed in Nov 2024
Family
3 review
4.0/5
Very Good
Posted on Dec 25, 2024
Clean room. Gotten a free upgrade. Strategic location. Breakfast spread was good.
I would like to give a feedback on the breakfast service though. My mum was wearing the hotel room slippers and was told by the lady at the counter to change due to "safety reasons. However, we saw around 2 to 3 other hotel guests roaming ard and dining in hotel slippers. I wonder whether they were given the same advise as my mum as well? My mum felt she was picked on. If this is a rule, it should be enforced to all guests.
Response from Property: Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon.
Charlene1216
PARKROYAL Club Deluxe Room
Stayed in Nov 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Good location and very comfortable,good service and nice,breakfast good taste
Response from Property: Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon.
MommyD
Superior Room
Stayed in Sep 2024
Family
11 review
5.0/5
Outstanding
Posted on Oct 8, 2024
Love the ambience of the hotel. My family enjoyed staying during our weekend staycay! The breakfast spread is good and tasty! :)
Response from Property: Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
YK Chua
Superior Room
Stayed in Aug 2024
Family
38 review
4.5/5
Great
Posted on Sep 8, 2024
Pre arranged amenities were not ready after check in. Messages were not communicated properly. And the staff at front desk was rude. Had a few stays here so far, and this is by far the worst experience I’ve had.
Response from Property: Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Guest User
PARKROYAL Club Deluxe Room
Stayed in Jul 2024
Couples
6 review
4.7/5
Amazing
Posted on Sep 1, 2024
2nd time staying with Park Royal on Beach Road. Requested for decoration as my fiancé’s birthday is coming up. They have kindly decorated the room with balloon, even giving us a tasty brownie.
-1 for cleanliness as I saw a bottle cap on the floor from the previous customer.
Service was tip top as usual. Would definitely come back again!
Response from Property: Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Ching yu
Deluxe Room
Stayed in Nov 2024
Business travelers
5 review
4.7/5
Amazing
Posted on Dec 5, 2024
Clean but the building has history
Response from Property: Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon.
Atiqah A
Superior Room
Stayed in Jun 2024
Family
12 review
4.5/5
Great
Posted on Jul 27, 2024
Great location. You just need your walk to the opposite side and you will get to enjoy a lot of food options. Another plus point is that there is a bidet in the toilet.
Response from Property: Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Vanbronx
Superior Room
Stayed in Dec 2024
Solo travelers
3 review
4.2/5
Very Good
Posted on Jan 4, 2025
Is a lovely hotel, the interiors and the rooms have been recently renovated. In room dining choices are limited as compared to other hotels on the chain.
Arianne
Superior Room
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 9, 2024
Perfect stay here, staff were brilliant and breakfast was great
Response from Property: Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Hani
Superior Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 22, 2024
We had an absolutely wonderful staycation with the family! Raj and Munn at reception were exceptional. Generously upgraded both our rooms to Premier Club and were incredibly accommodating with a late check-out, making our stay even more special. Lovely bathtub! Comfy bed! The breakfast spread was delightful, with something for everyone to enjoy. Truly a memorable experience from start to finish!
Response from Property: Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon.
Anonymous User
Superior Room
Stayed in May 2024
Family
5 review
4.0/5
Very Good
Posted on Jun 30, 2024
Great value for money hotel, simple but clean with reasonable location by the Kampong Gelam.
Response from Property: Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Guest User
Superior Room
Stayed in Nov 2024
Couples
3 review
3.7/5
Posted on Jan 5, 2025
Everything was ok. However, the porter was having small chats with the staff at the concierge counter, commenting about me requesting for help with my bags when he felt that my luggage was small and that I could have carried it myself.
Such small chats shouldn’t have happened because without them realising, I saw their entire chat and heard the comments.
Will not be back to stay at the hotel but will patronise the halal restaurant.
Faizal Moksin
Superior Room
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Excellent stay as always! Roomy superior room and very comfortable bed and pillows. Love it.