JW Marriott Hotels in Singapore

This was my second stay at the hotel, and it was just as enjoyable as the first. The room was impeccably clean with a lovely view overlooking Raffles Hotel. Check-in was seamless, and the warm welcome from the Malay Ladies added a personal touch to our arrival. Special thanks to the guest relations team, especially Kelly Chan and her team, for making my birthday celebration extra special. Room service was prompt and efficient, meeting all our needs during our stay. I also want to extend my gratitude to Joanna from housekeeping as well as the room service manager for their swift assistance. Breakfast was a highlight, with a delicious spread of high-quality dishes. I particularly enjoyed the chili crab omelette. However, while some staff, like the coffee master and the Korean/Japanese lady, were welcoming and friendly, others seemed a bit distant and less enthusiastic. This was a departure from the warm hospitality I've experienced at other hotel chains (Shangri-La or ParkRoyal Collection). Perhaps it was due to our request to sit in a brighter area of the restaurant for my daughter's comfort, but it would be nice to see consistent warmth and friendliness across all staff members. Additionally, the handling of used plates could be improved. Instead of the loud, noisy trolley method commonly found in local restaurants, a quieter, more discreet approach would enhance the dining experience. Overall, my stay was pleasant, and I appreciate the efforts of the staff who went above and beyond to make our visit memorable.