Cecilie
April 2, 2024
The hotel that almost ruined our vacation…
We were traveling around Sicily, and in our end step we wanted a place to relax. We only choose this hotel because of the pool.
When we arrived we were shown our room.
After being a few minutes in the room, we noticed a high pitching noise, sounded like something electronic. Before going to the reception we wanted to check out the pool and fitness area. The pool was closed? And the fitness area was a joke.
We went to the reception and asked about the pool. Apparently it was out of season, the will first open the pool in may. We had booked from. 26/3 to 2/4.. we said that it was the only reason for us choosing this hotel, the weather was perfect for swimming and sunbathing. they didn’t care.
We asked about the noise in the room, a guy came with us and checked, pulled out the plug from the minibar and smiled and said fixed - but the noise was still there. He said it came from air ventilation, and couldn’t be turned off, and they wouldn’t do anything about it.
The hotel is located out of nowhere, luckily we had a car, but if we hadn’t had we would have been stuck in a hotel with nothing to do, and a progressing tinnitus.
We tried to see if we could live with it, because we had already payed for 7 nights, and they give no refunds.
2 nights was more than enough, when we checked out we didn’t want to pay city tax because we had paid enough already, but they didn’t understand English, threatend us in Italian and said they’d call the police on us. We payed and left.