I selected this hotel for a Staycation to celebrate my wife's birthday. I selected over St Regis and Waldorf due to Rooftop Pool and Rooftop Restaurant since it was great weather over the weekend. When we arrive, we were told pool was closed, and that we couldn't even sit in the chairs and enjoy the weather. Hostess said Dirty Rascals has an outdoor area, but it was closed from 3pm-5pm and rooftop Restaurant was closed until 5pm, so we went to St Regis bar and spent money on food/drinks instead. When we returned about 5pm, rooftop was open so we went up there, only to be told that all outside seating on the terrace was reserved, but when we went to check it out, 80% of seating was open (see photo). Room and Car Service is great, but would have like to used all of the amenities that we paid for.