Moon Mountain Lodge

Beautiful landscapes friendliness ,warmth and excellent service

Unfortunately, our experience at this lodge was among the worst we’ve had in over 15 years of travel. Upon arrival, we were assigned a room in truly unacceptable condition: dirty, dusty everywhere, with an old and poorly cleaned bathroom. There was an old, burnt mosquito repellent device plugged into the socket (frankly unsafe), and, even more concerning, we found a lizard in the room that had entered through a gap in the window frames, which were very old and poorly maintained. Considering we are in the desert, where scorpions, spiders, and snakes are also present (as mentioned in other reviews), it would be the bare minimum to ensure that rooms are properly sealed. To be fair, after initially struggling to find a staff member, once we reported the issue they were very kind and quickly moved us to another room. A gesture we appreciated, as unexpected issues can happen anywhere. Unfortunately, the second room also had problems: superficial cleaning, visible mold on the walls and ceiling, and during a storm shortly after, rain started leaking into the room, directly onto the bed. I would also like to point out that, before being able to speak with the staff about the first room, I had contacted Booking support to report that the room did not match the photos and was not clean — something I believe is any guest’s right. And this is where things became absurd. The following day, upon returning from a desert excursion, we were approached by someone who appeared to be the manager, who rather bluntly informed us that we had to leave the property immediately. We were told that Booking had requested a refund on our behalf (which we had never asked for), and therefore we had to pack our bags and leave. Just imagine the situation: 3:00 PM, in the Namibian desert, after a full day under the sun, being told you need to find another place to stay for the night. Despite our requests for clarification, we were given no opportunity to resolve the situation. We were simply told that the property was “fully booked” (which later turned out not to be true). In the end, we were forced to find alternative accommodation (which, fortunately, turned out to be much better, with far more professional and welcoming staff). In summary: beautiful location and well-maintained common areas, but outdated rooms that fall far below expectations — and above all, a level of customer management that can only be described as unacceptable. In all our years of traveling, we had never experienced anything like this: essentially being treated as unwanted guests and asked to leave. A humiliating and deeply disappointing experience.

Cold rooms, electricity going out every 30 minutes, and initially only cold water (although this issue was later resolved). The dinner was good, and the view was very beautiful. Was it worth it for the price? Absolutely not. We contacted the manager to request a refund (we had also mentioned in advance that it was the night of our anniversary, so it was supposed to be a special occasion for us to celebrate), but everything was ruined. They refused our request. Never again. Not recommended.

This property is NOT luxury tented accommodation! It shouldn’t even be open in the summer months. The ‘fan’ they have in the room only pumps out hot air during the day as it’s 35+ degrees outside. It’s dangerous to have this type of property open. The furniture in the room is uncomfortable and the plunge pool is dirty with no comfortable furniture to sit on outside. This property is over a two hour drive to Deadvlei so it’s not even in a good location. Priced at over £300 a night it’s disgusting amount to pay for a view. We had to leave after just one night and the property refused to respond to ******* after several attempts to get a refund for the night we didn’t use. I work in luxury travel and I can assure you this is not luxury. We stayed at Desert Quiver right by the entrance to the national park which was a third of the price and had air conditioning. My advice is do not stay at the property.

The water did not create splashes and sprays for added enjoyment. It would have been nicer with splashes.

I can not recommend to stay in Moon Mountain Lodge. At least not at this time of the year. Preparations for the new season where still ongoing and only a few of the tented rooms were ready and the smell of tar paint was all over the place. Despite they had only 5 guests including us we were given the most far away tented room (ca. 200 meters gravel way from the main building). The breakfast was a catastrophy. The butter was rancid, the milk was sour and the cheese was moldy. The managememt were not really interested in our complains and told us all food were stored in the fridge. So this was the worst accomodation of all we had since years in Namibia and South Africa!

This was a fantastic trip with amazing staff and beautiful views from the rooms!! Thanks to the great manager and his wife for being the perfect hosts.

Large tented accommodation, rustic in feel but very spacious. Nice view from the restaurant terrace to watch the sunset, good food and affodable laundry service available. It is about one hour drive from the Sossusvlei on gravel road.

Amazing place and location and really nice people but Josephine’s food was the highlight of our visit ! I highly recommend this place