Guest User
March 21, 2024
Vits The Somnath Gateway Hotel, worst hotel I have ever visit In my life. First of all The Front desk of hotel automatic change our booking from Queen suite room to Elegance Room. when i ask they they told me Both rooms looks like same, as they thinks that i dont know the difference between them. And when i argue they said all rooms are fully booked. And then they said sir maintaince of room is going on. These are all excuses they was giving. I think they gave our room to some body else and changed our booking to Elegence room. 2nd thing The buffet service. The manager of restaurant ( Buffet service ) was very rude. he did not know how to talk with guests and senior citizens. his behaviour was very rude. He talk with locals in a good way and treat the guest from outside city in a very very rude way. Its my advice to the hotel owner/Higher management, please teach your staff ( specially manager of restaurant ) how to talk and how to behave with guest who visit your hotel. So, If somebody is going to book this hotel think twice before booking it.