tammypB4806EK
May 19, 2022
Be forwarned. The property management has changed hands (new management takes over as of June 1st), and the experience has been abysmal. After booking the Harbourside suite (booked and paid for in February) for an August stay, I received an email this week, now months later (May), from the new property management company requesting I pay for the original booking, plus an added cleaning fee, plus a 3% service fee. There was no real discussion regarding my concerns, and no one was willing to call me; they would only respond via email. Their follow-up email that arrived a day later came with a lengthy contract and a new invoice for $699. Again, I'd already paid $542 through Booking. com. The rates shown on the website are wrong. They offer $210 a night for the room I booked, but the new management sent me a contract showing they are charging $350 a night now, plus a cleaning fee and a 3% processing fee. The latest pricing works out to $479/night, a significant increase and strange considering the room rates I found at other establishments don't come close to this. Based on their revised rates, it is cheaper to stay at the Sooke Prestige Oceanfront Resort, and there is no lengthy contract to sign. I've canceled and booked elsewhere now. Too bad, really; I was very much looking forward to this trip. I had planned to book again for my mom and me, but I won't now. I do not recommend booking here until Salty Towers' new management improves their customer service. Attempting to charge more for something that has already been paid for is not good business practice.