Casa Candela

Adults only 🔞

EXCELENTE EXPERIENCIA Excelente el lugar, todo tenia unbgran detalle y el servicio al cliente fue 10 de 10

Only loud Electronic music is played the whole day The hotel is beautiful!, the service and the food are good but from 10am until 10pm they play ONLY Electronic music which I don´t like. Playing the same type of music for 12 hrs is unbearable even if you are on a nice place, that is why we left after the first night, even thought we paid for 2 nights. The pictures on the website make you believe that this is a good place for a romantic and relaxing stay, but it is NOT. The hotel should post on their website that their experience is designed only for Electronic music lovers who want to party the whole day!

Horrible experience Worst stay ever! Where do I begin, upon arrival the pool has an issue and a truck needs to pump water in the pool which took hours and was ver noisy. 2nd part of the hotel is under construction and all morning long from 8am ( you can really rest) you hear hammer noise Heavy machine cutting ext… that last all day. Booked a massage and while the therapist was great the hammer noise was horrible. My opinion that it will take them several more months to complete the construction. And last is the food, very disappointing nothing tasting good and I’ve asked for a medium well steak they took over 1 hr and brought it extremely well done. They offer to change it took extra 45 minutes and served it rare. Needless to say I was shocked, ordered the chicken instead and that was ok but took an extra 40 min. So after 2 hour and 25 minutes I finally eat. Same story the next day, I’ve explained I have an allergy for ham so I ask for a simple grilled chicken sandwich with no ham or cheese, took 1 hour and arrived with ham and cheese, I literally had no more words and just decided to leave the place. I spend on average of 140 nights in hotels a year and never had such bad experiences in any of the hotels I stay worldwide.