To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.1
Service4.2
Cleanliness4.0
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All reviews(61)
Positive reviews(16)
Reviews with photos/video(3)
Negative reviews(1)
Christine
Accessible King Room With Roll In Shower
Stayed in Nov 2023
Family
5 review
4.5/5
Great
Posted on Nov 8, 2023
warm pool, great for kids swimming as its only 120cm.
fantastic view and delicious breakfast
the only thing need to improve is the lift is a bit slow!!!
Seng Yao
Premium Room, 1 King Bed, Non Smoking, Terrace
Stayed in Apr 2023
Family
6 review
5.0/5
Outstanding
Posted on May 13, 2023
Very nice atmosphere that really make you feel like you are on a holiday. Bump into a wedding ceremony when I checked in. Staff was friendly. However there are no free parking even staying with the hotel. I like the view from the window.
Response from Property: Dear guest,Thank you for your lovely feedback. We're delighted to hear that you enjoyed the holiday atmosphere and the friendly staff during your stay. It's wonderful that you appreciated the view from your window as well.We're glad you had a positive overall impression and hope to welcome you back in the future for another enjoyable stay. If you have any preferences or special requests, please feel free to let us know. We're here to make your next visit even better.Warm regards,Jason BurnettGeneral Manager
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Z.Ryan
1 King Cosy Heritage Wing
Stayed in Apr 2024
Travel with friends
36 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Nice and tidy, good location
Guest User
1 King Bed Premium Terrace Bay View
Stayed in Sep 2024
Family
1 review
4.0/5
Very Good
Posted on Oct 15, 2024
All good!
Guest User
One-Bedroom Suite with Terrace
Stayed in Jul 2024
Solo travelers
11 review
4.8/5
Amazing
Posted on Jul 5, 2024
The hotel is in a very good location, located in Serrento, near many restaurants and shops, and close to the beach. The room is very clean, the service staff is also very friendly, and although the breakfast has few choices, it is very healthy and exquisite
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Robin Bruno
1 King Cosy Heritage Wing
Stayed in Dec 2024
Couples
8 review
2.5/5
Posted on Jan 2, 2025
Unfortunately, the hotel is not by the sea and from our room we had a view of another residential building and a parking lot. The curtains do not darken the room and the room was not cleaned while we were there. The shower/toilet was not cleaned and the room was not vacuumed. Our patio door was also left open after cleaning. Only the beds were made. There are no Q-tips and the soap dispenser in the shower didn't work either. In-room dining ends at 9:00 p.m. and the surrounding restaurants also no longer serve food after 8:30 p.m.
The breakfast is similar to brunch and there are 8 selected dishes that you can order. No breakfast buffet. The service from the breakfast staff is very friendly, as is the service at reception.
The gym is OK, a bit dated and small for the size of the hotel. We didn't look at the pool.
Too expensive and inadequate for a 5-star hotel and price category. We have stayed in much better hotels.
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Rconstw
1 King Cosy Heritage Wing
Stayed in Sep 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on Sep 26, 2024
Hygiene: I always feel that there is a lot of dust and it feels like it is not cleaned properly...
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Guest User
Premium Terrace King
Stayed in Jun 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jul 10, 2024
Facilities: All very good ok ok
Hygiene: All very good okok
Environment: All very good okok
Service: All very good
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Tony_hz
Premium Terrace King
Stayed in Mar 2024
Couples
9 review
4.5/5
Great
Posted on Mar 26, 2024
前台服务不错,入住和退房很丝滑。停车,早餐,迷你吧免费,早餐品种不算特别丰富,但还行。房间很小,露台没有景,只能看到隔壁楼。总体性价比不算高。
The front desk staff was friendly and we had smooth check in and check out experience there. Parking, breakfast, and minibar were included/complimentary, which was great. However, the room we stayed was small, significantly smaller than 33 square meters as listed. Further, the view from the terrace was another disappointment, from which we could only see the building nearby. Overall, the hotel was below our expectations for an intercontinental property.
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Guest User
1 King Cosy Heritage Wing
Stayed in Feb 2024
Family
7 review
5.0/5
Outstanding
Posted on Feb 12, 2024
The hotel is great. Although the room is small, the supplies are complete. The minibar in the room is free and replenished every day! The bedding is very comfortable and the sound insulation effect is also good. Even if you occasionally hear someone talking in the corridor, it does not affect your rest! The hotel swimming pool is beautiful. It's not far from the seaside, but you have to drive. The hotel's restaurant bar tastes pretty good and is suitable for drinking🍻The atmosphere is great! The service staff at the hotel are very warm and friendly! Downstairs of the hotel is a commercial street with many stores selling clothes, swimsuits, and skin care products. This hotel is worth looking forward to!
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Guest User
1 King Bed Premium Terrace Bay View
Stayed in Dec 2024
Couples
2 review
3.8/5
Good
Posted on Dec 29, 2024
The price is relatively high
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-xiaoya-
1 King Bed Premium Terrace Bay View
Stayed in Jun 2024
Solo travelers
32 review
5.0/5
Outstanding
Posted on Jul 1, 2024
Beautiful environment, clean rooms
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Guest User
1 King Cosy Heritage Wing
Stayed in Sep 2023
Business travelers
33 review
5.0/5
Outstanding
Posted on Sep 17, 2023
The smallest Intercontinental I have ever stayed in (of course, it may be because I have never stayed in an Intercontinental vacation before). The hotel is very unique. It was renovated from an old local building.