Guest User
November 3, 2024
The worst and most outrageous hotel I have ever stayed in Italy. I encountered a bat in the hotel room! I was awakened by a bat falling on me in the middle of the night! Since bats carry a lot of viruses and rabies is fatal, we notified the hotel, but no one took it seriously. We went to the emergency room by ourselves. We looked for rabies vaccines everywhere in Naples but couldn't find any, so we had to fly to Milan the next day. After returning to the hotel, the manager came to us with a lawyer and copied the medical records. He was afraid that we would sue their hotel, and kept shirking that it was not their hotel's problem. He also threatened us to delete the photos of the hotel staff cleaning the bats. I was so angry! This is Hilton's service! It's really eye-opening! They don't take human life as human life, but only care about the reputation of the hotel. Awesome!
Original TextTranslation provided by Google