Casa Marina Beach & Reef All Inclusive Reviews

I had a bad experience in this hotel and I would not reserve in this place ever again. First, they gave me a room that wasn’t ready. One of the beds was untidy and there were no power. They gave me another room with power and tidy beds but the shower and the phone didn’t work. Then, they changed to another room with a worse shower that did not work at all. At the end, they put me back in the second room and sent a handyman to change a piece of shower. After that, I realized the bathtub was full of ***** hair 🤢🤮 Seriously, It was more than obvious that they have troubles with cleanliness. We couldn’t eat at the restaurants because they only take reservations from the day before (I was staying for just 1 night 😐) so I had to go to the buffet which it was great for dinner, the food was delicious. However, breakfast wasn’t that tasty. The Omelette guy mixes all ingredients in the same bowl and then uses the same bowl to prepare the next omelette. Gross. I order an omelette with just cheese, and it tasted like onions. Gross. I selected this hotel because it looked like one of the best in the area but if this one was that gross, I can’t imagine how worse are the other ones around.

I enjoyed my stay at Casa Marina. Nice friendly service. Conveniently located steps away from Playa Alicia. Also has its on private beach. Buffet restaurant couldn't be positioned any better to enjoy the beauty of the sea while enjoying a delicious meal. Breakfast lunch and dinner was always good you will always find something that's to your liking. Only thing that I didn't agree with is the guest policy, the hotel doesn't allow " outside guest." Other than that. I would stay again

I had the best time of my life best hotel

A very nice and cozy place, we would like to be able to return soon.

Very good value for money The price is much better than expected The front desk service is so-so Food is definitely worthy of this low and medium price The restaurant environment is very good Sea view restaurant

Everything you need is right there on property. You are also within walking distance to other shops and great restaurants. The food is not the greatest but im very picky. You can get a cab also from there. And they have a shuttle to the airport. Beautiful beach. I would not recommend walking around town at night.The staff was wonderful. Maid services were also wonderful. Very nice people and very fun nightlife. We made so many friends. The downside was a leaky sink that no one fixed. But we dealt with it because we only slept in the room for the most part. Also they would not convert our money to peso. They have a very nice gift shop. They have nightly shows for intertainment and interaction with the guest. Bottom line I recommend this hotel for a nice get away....

Casa Marina Beach & Reef was convenient. The place is huge - has incredible views!! The front desk and the house keeper Monserrat were the best bet all around. I lead with this cause it was disappointing to witness how we were treated by everyone else. It was a girls trip and apparently Sosúa is not the place to go for women. Due to the high volume of men seeking play time with the ladies. We assumed that’s why we witnessed such horrible service from the women. I stayed for 7 days. The amount of times I watched women over serve the men and treat my group like we were invisible was disheartening. There was one male serve who actually went above and beyond for us. His name was Martin. If you meet him that’s your guy. We made sure he served us each time. The food is a hit or miss. I noticed 2/27 the food at buffet was the most exceptional. I think they change the chef pretty often or something. The Wi-Fi only works in the common areas The club opens only 2 hours The alcohol was okay starting to think resort alcohol watered down. The convenient store was a gem! The shows were nice I wish they were more clear and direct about the activities available through out the day like the bachata classes. That could have helped us plan accordingly. If the band is placed too tight in your wrist - remove it yourself and return with it in hand because they won’t help you otherwise. The gym was cool I may return just for the views.

The hotel was very clean and beautiful in general. However, there were broken things around, the towels kiosk closed two hours before the pool did, and the food was was subpar. This hotel has a lot of potential with better food and more staff. It's beautiful but it could be wonderful place.

Very friendly all inclusive resort. Including staff.A/C worked great. Unlimited drinks, but not very fancy ie frozen pina coladas were not made with a mixer. One of the Beaches was closed a few days due to rough waves. Our room lacked Hot water first few days. Shower fixtures were decrepit. Recommend paying extra for the upgraded rooms. They were fine. Plenty of food choices. Clean dining rooms. No wheel chairs are available. Entertainment was amateurish. Almost 2 hr drive from STI airport. Book the closer airport. Can't complain much as we got what we payed for.

Everything was fine food was delicious and the staff was very nice and friendly the only complaint l have is not internet at all and the rooms are very old

Food was great. The entertainment staff were friendly and really made us feel welcome. The evening shows were fun and entertaining. The actual property was very nice however the rooms were very tired and run down. Cockroaches were found periodically in our room. Limited amount of room keys per room was very inconvenient. Daily cleaning staff were pleasant and feel they did a good job. A few of our rooms had little to no running water and hence had to share with others for showering. There was no drinking water available and had to request extra bottles daily. The food was excellent. The manager Felix did a good job helping us when one of our family member was injured. The facility only had 1 operating wheelchair and was very difficult to have the medical staff support our needs. Location and views of the coast were magnificent. Maintenance was definitely required in many areas of the hotel.

The attentive staff, the food and the newer restaurant and front desk facilities saved the stay. Our room however was old, dated and dirty

The place was not worth 250.00 a night. Water get turned off every morning. You are not able to shower or flush the toilet. No blanket for the beds, no wash cloth. No workable safe to lock up valuables.

My bracelet broke I left it in the bedroom and when they cleaned the room they took it and I had to pay a considerable amount for another bracelet