Guest User
December 2, 2024
The property, which was marketed as a "luxury" accommodation, fell short in several areas, and i believe it did not meet the standards typically associated with luxury hotels. Below are the specific issues i encountered during my stay: 1. *overall ambiance of the room: the furnishings were outdated, sanitary and plumbing fixtures were old, broken and stained. The furniture was rusted, old and lacked cleaning. There were spider webs in the bedside lamps. The rugs were dirty. 2. *substandard quality of towels and tea kits: the towels provided were worn out, rough, and of very low quality, stained which was disappointing for a property that claims to offer luxury amenities. 3. *lack of proper wardrobe and absence of locker/safe: there was no proper wardrobe to store clothes, and there was no locker or safe to secure personal valuables, which is a basic expectation at luxury properties. 4. *absence of in-house refrigerator: 5. *dirty and torn linen: the bed linen was not clean and was torn at many areas which was both disappointing and repelling. Clean linen is a basic expectation and should never be overlooked in any accommodation. 6. *no laundry bag or in-house laundry service: 7. *lack of functional bar: the property did not have a functional bar 8. *no spa/wellness center: the listing mentioned a spa or wellness center, but this facility was unavailable during my stay, further contributing to the disparity between the advertised amenities and the actual experience. 9. The beach area had some seatings but no lighting for the evening and night. It was very scary to sit in dark. 10. No beach side restaurant which could have added to the ambiance 11. Plenty of mosquitoes in the bathroom and room, probably no fogging done. 12. Gardens were not manicured, they were shabby, looked like a jungle with improper lighting. 13. There was an artificial lake in the resort, the water was stagnant, dirty probably the reason of breeding of mosquitoes. 14. No ac in the restaurant or lobby, difficult to sit in the afternoon for lunch. 15. Poor quality food, hardly ate anything in breakfast. 16. No swimming pool to relax if you are paying so much to stay
17. Poor quality toiletries and bathrooms - bathrooms were far below the standards, dirty, stained, poor sanitary fixtures, low quality curtains. It was like a lodge bathroom. 18. The room curtains were small in size, was not even covering the entire windows of the bedroom, making us uncomfortable to sit. The quality of the fabrics was substandard. I am surprised how can a luxury property be kept like this. All in one, it looked like a lodge rather than a resort. They later on upgrade our room from luxury villa to lagoon but things were same except some added furnitures. Very disappointed In light of these issues, i feel that this property does not meet the standards expected of a luxury hotel, not value for money, highly overpriced for its service and does not accurately reflect its listing.