Hotels near Hilti Distribution Center - South Bend, South Bend

Clean rooms, very friendly staff, and the ambiance of the lobby is very welcoming. We stayed for a convention and were there 4 nights. After the first night, even though we had a Do Not Disturb sign on the door, the housekeeping left us a bag of extra towels outside our door and that ended up being SO helpful! I love staying here and look forward to going again next year.

Terrible experience all around! Had a male guest walk into my room while I was getting out of the shower. We were both assigned and given keys to the same room upon check in. The room was next to the stairwell and I could hear the door opening and slamming shut all night long. Any time I needed to get into my room I had to get a new set of keys bc they wouldn’t work. I was told it was a new box of key cards and everyone was having trouble. I was also charged for parking …. I did not have a car so check your bill. I have made several attempts to reach the manager to discuss my experience, in person (was told by the staff “he was probably 5 beers deep”), left 3 voicemails and sent an email. No response! My husband is a long standing corporate traveler with Marriott and is appalled by this experience. $700/night for commencement weekend warrants better service. I should’ve read the reviews here before booking. It explains why they were sold out for such a big ND event.

Lets begin by saying if there were and overall rating less than 1, I would use it. First, upon arrival, we were met by a desk agent that acting like we put her out by coming to her desk. Upon entering our room, we were greeted by a used bar of soap in the bathtub accompanied by pubic hair. In the refrigerator, there were 2 styrofoam boxes with take out food in them. I came on a football weekend and was charged over 300% of the normal rate for the weekend which is understandable IF: you get what you pay for. On Saturday when we returned from the game, both rooms we had were not cleaned, no garbage taken out, beds not made, etc. I went down to the front desk and asked ”Miss Personality” why our room was not turned. Her answer: I just came in, I don't know but we are understaffed. I asked her if she had any towels and washcloths and you would have thought I asked her for a million dollars. She proceeded to give me 1 towel and 1 washcloth (for 2 rooms). Sunday morning as we left to go out for the day, there were 3 housekeepers and the front desk agent sitting out front eating and smoking. I just knew we were going to get service as there was help. Upon returning, the rooms again we untouched. I proceeded to go to the front desk were I had to yell to get ”Miss Personality” to come out. I asked her again why the rooms were not cleaned. Her answer-”I don't know, I just got here” then ”we are short staffed”. I told her this was unsatisfactory . She just looked at me. I asked to speak to a manager. She said none were available. I proceeded to demand to speak to a manager- she just stared at me. As I expressed my displeasure I asked for her name- she refused. I asked what she was going to do about this and she proceeded to walk away into the back office. The quote on the back of my invoice ”At Country Inn and Suites by Radisson, we have one goal to treat guests like family. We do this by delivering warm and personable service with a touch of home” What a crock of SH*T. Do yourself a favor and stay away from this pit.

The hotel is small but clean and self-service laundry.

There's a smell in the room

Very friendly and helpful staff. They gave us complimentary toothpaste, toothbrushes and even mouthwash. Refrigerator in room. Fantastic breakfast with eggs, sausage, potatoes, French toast, waffles, yogurt, fruit, cereals, juices, coffee, teas. Very clean facilities and nice quiet room for good nights’ sleep.

非常號h,,,

The front staff was extremely rude, I got in my room and discovered it was only a shower and I have a toddler who can't take showers so I called up front and was told because I booked on a third party site I got what I got even though the room description pictures showed a bathtub. I felt like they looked down on me for using a third party instead of going through them.