Heritage Village Resort & Spa Goa

We have just returned from an experience we didn't expect to have. We had been there just over a week when we were woken at 2am to banging and shouting. This continued during not one night but the second consecutive night. It turned out they were setting up a dance floor and arch's etc for a wedding. At no time before or while we were there had we been informed this was happening. Someone said that the wedding had been booked for a few years and when speaking to guests of the wedding we were advised it was always the intention to have it in the grounds and round the pool. After the first night of banging, we went down to find the sunbeds all pushed into the corners. Everyone was squashed up like sardines. This continued again on the second day of the wedding festivities. With more arches and canopies set up, however there was now games taking place for the wedding guests. The volume of the music and PA was that loud our ears were ringing. You couldn't hear if someone spoke to you. We asked for the volume to be turned down several times. But they just didn't take any notice. Apparently the wedding party complained that we were there. Why not we had paid for a holiday !!! All we could do was carry on playing sardines !!! It spoilt what was supposed to be a relaxing holiday. It was far from relaxing !!!! And we lost out on using facilities which we had paid for. We were not even allowed on the beach at one point ! The management just wasn't interested one bit and as for the TUI rep what a waste of space he was !!!!! Both him and the management told different people different stories !! Not impressed at all. Such a shame as a lot of people were left very upset. We as well as others will be taking this up with our travel companies as the hotel have pulled the wool over their eyes advertising the hotel as relaxing when things like this go on !!

Firstly my expression of Heritage village club was Wow!! Loved everything about the resort. Food was amazing you had lots of choices. There were 2 restaurants mama miso Japanese and Bonita European. Both very elegant restaurants with nice food. We were in a superior room looking at the pool. The rooms are very spacious and clean. The staff are very welcoming and will do almost anything for you. The also have push bikes you can take and go wherever you like. We went to colva beach that was amazing. On a push bike took us 50mins. I had a massage there. The rooms are very clean. I have to admit I enjoyed the massage but not the oil pouring over my head. The massage was called SHIRODHARA personally I didn't enjoy it. I was nervous all the time. The whole holiday was amazing. We celebrated our anniversary there at mama miso. Our room was decorated beautifully with a cake and complimentary red wine. Then disaster struck 😔 The only downside was the night before travelling back I fell ill. It was my worst nightmare. I was hot and cold and went to the toilet on and off. Up until this day I still am. I feel drained. Awaiting results of what nasty bug I have caught.

What amazing hospitality and peaceful stay it was. Good rooms with spacious balcony. They even accommodated our requests to upgrade our rooms to interconnecting rooms since we had kids with us. Lovely beach located at 2mins walk distance