Stoke Rochford Hall

Beautiful grand hotel Really beautiful old manor house. Gorgeous grounds. Really great location. The room was comfortable and in keeping with the hotel style. The bed was not the best but was comfortable enough. There were a few niggles around the room but these were minor and didnt affect our stay. A little more care with the cleaning wouldake a big difference but the room was clean enough (for example we found parts of a broken necklace under the dressing table). We found the staff polite and friendly. The breakfast was fine, the food was hot and there was a choice of hot buffet or cold options. The breakfast room is lovely and well decorated. We didnt eat dinner at the hotel as we were told only a limited bar menu was available. There are plenty of places nearby in Grantham to eat though so this wasnt a problem for us.

Regarding our one night stay Stoke Rochford Hall: Thursday 8th September Upon check-in; reception staff were friendly, welcoming and helpful in directing us to our room and taking payment. Making our way to our room, number 46, we were disappointed to be greeted with painters and decorators in the unkempt corridors and rooms leading to ours however, we accepted this was part of the hotel upkeep. As we had a wedding to attend that evening we left promptly and returned to our room from our evening out, around midnight, to discover there was no hot water for a shower or bath. We left the water running to allow chance for it to heat up however, not even warm water was coming through at this point, it was stone cold. Reception was contacted by ourselves at this point. Two members of staff attended the room shortly after and agreed there was no hot water. A change of room was offered but at this point I was already upset that I could not have a shower and i was in bed due to the late hour. As well as this, our bags were unpacked all around the room. I felt like our extremely rare night away had been spoilt and I became very upset. Waking up the next morning to decorators in near by rooms to again discover there was no hot water. There was no hot water for a bath, shower or to the sink. I felt dirty and disappointed leaving the room. I approached reception to check out. I explained what had happened and no apology was given by the receptionist. She stated that we ‘didn’t

I was kept awake all night by a humming noise,emanating from another stable block room.I walked over to the main house at 1:30am to report the issue to the night porter,who returned to my room 17...to identify the cause...He confirmed he could hear the noise and suggested it was "The boiler"...11seconds silence 5 seconds hum.I counted these intervals throughout that night. I consequently had a very,very disturbed night. I reported the issue in the morning before breakfast to the receptionist and ask to see the manager...he was not available 9:30am..I was given his email address. In addition to my disturbed night in room 17...There was no soap or shower gel made available !.