Marriott Grand Residence Club, Lake Tahoe – 1 to 3 Bedrooms & Pent

I would say it's closer to a 3.5. While the hotel is beautiful and the staff are friendly there are some things that were disappointing. As a Marriott vacation club owner I was surprised and disappointed that there weren't washers and dryers in the room. I was also disappointed that the bed wasn't a king size. The door to the balcony was difficult to use and the street below was rather loud. The kitchen was nice and I liked having a fireplace in the room. The bathroom was a large size but the tub was HUGE and not necessary in my opinion. The valet parking was not ideal but was glad that we did not have to pay for it.

I noticed a yellow stain on our sheet—clearly the sheets were not washed well. I called the front desk requesting a new set of sheets at 8 pm. It took them an hour to bring us a new set of sheets. They brought queen instead of king. Then I called the front desk and requested them to bring king fitted sheet. After a whole day of skiing, we were ready to go to sleep. I called multiple time in the next hour and was told they were going to ask housekeeping to bring it. Then finally at quarter past ten, I called in an angry voice where our sheet was, and the front desk clerk hang up on me. Then another person called back and I told him, we have been waiting for two and half ours for one king fitted sheet and when were they going to bring it by. We were exhausted. Finally the sheet arrived. This has been the worst hospitality experience of my life. So disappointed in Marriott. I have been thinking about signing up for Marriott timeshare because of how convenient the location is to gondola and decent room layouts etc, but the management is terrible. Will not stay here again.

Platinum member. We were in 2175 and 2177 joint rooms and stayed with points and points upgrade. The only platinum benefit was they were willing to offer late check out 12:00 instead of 11:00 (I was told to ask for the late check out at the day of the check out). Pros Big clean and comfy rooms with a full kitchen. The location is as close as you can get to the Gondola and with many restaurants in walking distance since it is the center of the village. The staff was always smiling and wanted to help with a shout-out to Nate from the Vallet services who made it a 5+ stay. We came with an oversized vehicle and as it could not fit into the underground garage Nate asked for our schedule during the stay, laid out the alternatives, and helped us to find the best option that suited our specific needs, all with a smile. While the hotel is not new it is very well-kept and in great condition. Cons - For families, if the price is identical I would stay in the sister property (Timber Lodge) as they have the same amenities plus a kids club that has some activities. Overall great stay

Absolutely loved the hotel and the wonderful room or should I say the huge apartment we ended up in. Every little detail was considered in the kitchen and bathrooms, from free washing powder (there’s a free laundry room with driers to) to lots of lovely bits washing bits in the bathroom. Location is ideal and very central, I am keen to go back toski during the winter season and I would definitely be staying at Marriott grand. Lake Tahoe in general was lovely although I was disappointed at the lack of access to beach areas around the lake, they are either private or owned by the hotels.

We enjoyed our stay. Awesome location!

For the price I expected a little more luxury. Hotel staff was not unfriendly just “dry”.

The photos match the reality -- it is a nice-looking establishment. Your eyes won't necessarily be disappointed; however, other parts of your body may be. The bed -- which is the primary reason I rent hotel rooms -- was an inner-spring kind in which you could sense the inner springs. The pillows were more like fillers for shams being plumped to the max. In an effort to find a comfortable spot, we unfolded the sofabed only to find this to be about the same level of comfort.

The area is under extensive construction. This is not listed on their website nor will staff tell you when calling or at check in. Their construction starts at 6am. Crane operation, generators, drills, heavy machinery equipment all gets fired up at 6am. Caution tape is haphazardly strewn around the hotel and grounds. The experience was made worse by impolite and uncaring staff who appear genuinely shocked if you mention construction, with their response being, “the construction is not part of the hotel.” The construction was 50-75 feet from our hotel room, our windows were vibrating. While not in the hotel lobby it is steps from lobby building and all around on hotel grounds. Multiple different construction projects going on at one time. The noise was so loud, an 8am business call had to be rescheduled as it could not be had in the hotel room due to extremely loud construction noises. If you are staying to get sleep or will need to get any work done while on their property avoid this hotel. Another important mention- if you are handicapped or need assistance at valet loading and unloading be prepared to do it yourself. A bell hop however did point in the direction of a bell hop cart, thanks guy, we apologized as we were interrupting an important conversation involving YouTube clips with valet staff. We had the same issue checking in as front desk staff also visibly annoyed we were checking in, we apologized for interrupting that conversation as well. There are many other hotels around Heavenly and many other great ski resorts around Tahoe with friendly and polite staff that are not under construction. We will not stay at this hotel again (sorry Heavenly, we’ll be at Northstar, the Marriott staff there is fantastic as well as Hyatt). The poor customer service, disorganized staff and hazardous construction on property is unreflective of our usual Marriott experiences and their brands, but appears to be normal operation for this hotel. I’m sympathetic to the nationwide shortage of people wanting to work and shortages it creates. I am not sympathetic to rude and disrespectful staff and bilking customers out of money. I am even going to to further say the hotel purposefully not informing customers of heavy construction is dabbling in fraud. I would have never paid for a room knowing the campus is under construction. Their dishonesty affected my sleep and work. All around a poor experience. I am expecting a rude response from this hotel in response to sharing our experience, as I believe it will be on par and reflective of the customer service they provide and we experienced.