Hotels near Boldon Hills, South Tyneside

I have just returned from a 4 day Christmas Break at this lovely hotel, where I felt at home, from start to finish! Had a great initial welcome from Gino, friendly and efficient, soldiering on even though he was suffering from a horrible cold! All of the Staff at this lovely new IHG Hotel are friendly and approachable and nothing is too much trouble! The breakfast was amazing, cooked to order by the lovely Chef and served with a smile...my room was great, spacious and clean, with a great view of the Square and the twinkling Christmas tree. The location is brilliant, right in the city centre and everything is within walking distance, have never found so many cheap and friendly bars!!! Take a bus ride to wild and windy Seaburn and book a table to eat at the ” House of Zen” restaurant...the food was amazing!! Thank you to Holiday Inn, Sunderland- I will be back!

Service was excellent Very nice place Rooms was excellent. Food was nice and hot situlaterd in a nice area will be coming back

Joined family who were visiting for dinner, absolutely abysmal! My partner ordered black pudding to start and sea bass as a main, neither available so had to reorder, pate, came with half a slice of toast! Must be a shortage. Bowl of pasta came piled high but ruled as completely tasteless despite adding salt and pepper, not eaten. Tuna steak was way overdone chef has a heavy hand for such a delicate fish. Curry also ruled as tasteless. No one in a mood for dessert but my friend ordered a cheesecake as it looked nice. Advised it was inedible tasted like curdled cottage cheese. All in all a complete disaster and waste of money! Would I return? Resounding no!

Hotel is great for a value no frills overnight stay. Staff are friendly and helpful. Pleasant bar area with food available. Was unseasonably warm overnight when we stayed therefore room was extremely warm, no air conditioning. Clean and comfortable rooms with what you need for a quick stay.

Great location close to train station. Very clean modern hotel at a good price. Nice pretty chicks at the reception. Very comfortable bed and a great bathroom. Many attractions near the hotel. Snacks and drinks are available from the vending machine. There are code keys everywhere, which means that outsiders have limited opportunities to roam around the hotel. The only downside turned out to be that a room with a window means a room with a window to other windows from which other residents were staring.

Had a lovely stay but felt let down by several issues. Check in was nice & smooth with friendly staff. We had upgraded our room to a superior & it was lovely & clean but had very little storage, especially the bathroom. This wouldn’t have been a problem for 1 night but we stayed 4. The views from the floor to ceiling window were superb. Room servicing appears to have been stopped throughout the country now since covid & if that is to continue then I would suggest larger bins are provided. Surely over a 4 night stay it is not unreasonable to have the room serviced at least once. Our “king size” bed was in fact 2 singles pushed together with the ever present gap in the middle. The toilet paper was cheap & nasty & out of keeping with the rest of the hotel. Breakfast was buffet style, adequate & reasonable. The drinks menu said there was a “guest ale” & to enquire at the bar to see what is was & the price. When I asked what the “guest ale” was I was told it was CIDER. Location is no more than a 5 minutes walk from the railway station. Overall we had a vey enjoyable stay & would definitely stop again.

The drive up to the castle was was fantastic as the view of the castle looked stunning. The entrance to the court yard for parking was quaint and inviting. The look of the court yard looking at all the out buildings looked inviting and very well presented. The “stocks” make for great entertainment The entrance to the reception is like looking for the secret door but the plaque at the side with history information explains why and is interesting to read. Inside the reception is is quite dark but this for me added to the ambience of the place. The staff where welcoming, polite and explained the hotel set up. We stayed in one of the room in the courtyard which was beautiful. Very nicely decorated and good value for money. The room was cozy. We’d booked to have a meal in the Knights Restaurant and we had pre drinks in the bar first The walk to the restaurant through the corridor into the central courtyard was very different yet beautiful. It’s so old and it was nice to see it was decorated and kept within “keeping” The bar again was inviting and cosy and it was great to see that the drinks and wine list was very reasonably priced. So often places know you are a target audience and inflate the prices ridiculously however in our opinion the castle had not done this. There was a good choice of cocktails and the “smoked” cocktails added that something a little bit different and we didn’t mind paying a few pounds more for the “quirkiness”. Again the staff where very professional, friendly and well presented. The walk from the bar/lounge area to the Knights Restaurant was stunning through the corridors of the castle and past a lovely looking staircase and when we walked into the restaurant I was overwhelmed as it was stunning and not what I was expecting. The arched ceiling, the lighting, the privacy of how the tables where set out we felt was very nice. We thought it all created a romantic setting. It was very secluded but included. The menu choice was good and the food was beautiful. The service was great too and again the staff were very professional, polite and very well presented. The prices on the menu varied so I would say they’d catered fo most people’s budget and it was your own choice on how much you spend Our nights sleep was comfortable and the walk back from the restaurant to the courtyard was well lit but again in keeping with been in a castle environment. Great use of mood lighting. My husband even went into the stocks on the was home (🤣) Breakfast the next morning again did not disappoint. The selection was fantastic and plenty of food to choice from Overall we can can not fault our experience. It was a lively venue with great facilities and very well presented. The staff where Courteous, polite, friendly and very well presented. I would recommend this as a place to go and stay. We must go back so we can stay in one of the castle rooms as I am sure they would be as good and maybe even more “quirkier” than the courtyard rooms which were very nice.

I stayed 4 nights as part of a National Coach Holiday trip, with Bed Breakfast and Evening meal included in the package. The location of the hotel and the communal areas cannot be faulted, and all areas were very clean. The staff were helpful and friendly. The big disappointment was being told that we could not get our evening meal until 7.30pm. We had to pre book from a 3 course menu on arrival and subsequently each evening. 7.30 pm was late for a lot of us, being of a mature age! Also service was badly planned as the waiting staff came out and went round the room asking who was having which dish. This not only took a lot of time and also some people forgot what they had pre -ordered. With 3 courses to serve we did not finish until 9pm. This is not the waiting staff's fault, but bad management practice. However on the fourth night, all was chaos. two more coach parties had been booked in and there was mayhem, and a near riot in the dining room with about 160 people trying to get seated. it was after 8pm before service started, again not the fault of the staff. A lady on our table did not get her starter at all. I think she was quite relieved as Bruschetta does not consist of a lump of soggy brown bread, a roughly chopped tomato, some thick slices of onion, and the half dead and wilted salad greens which were served with most meals. No apology from the management. Breakfast was excellent. The rooms were a good size and were clean, but the bathroom was shabby, chipped bath and basin and a toilet seat that was not very secure. The beverage station did not get replenished until Thursday, and the dirty mugs did not get replaced throughout our stay. The. basin tap broke on Thursday morning, which I reported, but it did not get fixed. Can't fault the staff, but working practice and management leave a lot to be desired. Thank goodness for my fellow travellers, whose friendship and brilliant sense of humour made it all worthwhile. Also thanks to National Coach Holidays and our driver.

I use a wheelchair & my daughter is my carer. So had an accessible room on the ground floor. We also had our dog with us. I have to say that all the staff across the board from top to bottom are so amazing. They are kind, caring, helpful and make time to listen if you need them. The breakfast is always fresh, hot & tasty. The room is always spotlessly clean & the bed is so comfortable. I would recommend this particular hotel to anyone. You are made to feel welcome & respected by every member of staff. Will return in the future, no question about it. A huge thank you to each & every member of the team. You are all amazing. Thank you for make our stay so memorable & wonderful.

Beautiful location, I attended a friend's birthday party best service was received at the buffet restaurant in the evening and again in the morning by a younger blonde eastern European woman, she went so out of her way to help me both times, I wish I had asked her name. The buffet breakfast had everything you could possibly want, well worth the $17 cost.. I booked the Coleman Suite and it was beyond amazing, but the basic rooms some of my friends had seemed overpriced.. I should have used to pool, sauna and other amenities but there was no time with the party, I would recommend staying for at least 2 days next time. Wonderful stay, just too short.