To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.7
Service3.7
Cleanliness3.7
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All reviews(47)
Positive reviews(35)
Reviews with photos/video(1)
Negative reviews(12)
山野貓
Double Room
Stayed in Jun 2023
Couples
8 review
4.7/5
Amazing
Posted on Jun 20, 2023
Clean and comfortable.
Especially, receptionists are kind and helpful. My cruise luggage tags can be printed efficiently! Love and highly recommended this hotel.
jax_traveller
Double Room
Stayed in Jul 2023
Solo travelers
11 review
4.2/5
Very Good
Posted on Jul 27, 2023
Great location in the centre of Southampton. Comfy beds and good breakfast.
Kulawat Singhapibul
Double Room
Stayed in May 2023
Solo travelers
1 review
2.7/5
Posted on May 10, 2023
Parking area was tiny.
Guest User
Double Room
Stayed in May 2024
Solo travelers
1 review
3.0/5
Posted on May 15, 2024
It’s inconvenient not to store luggage
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林氾于宸
Double Room
Stayed in Feb 2023
Couples
4 review
5.0/5
Outstanding
Posted on Feb 10, 2023
The price is cheap, the stay is comfortable, and the service attitude is very good. It is strongly recommended to stay. It is also very close to the city center, shopping is also very convenient, and it can also support takeaway delivery.
Original TextTranslated by Google
Guest User
Stayed in Sep 2024
Other
4.0/5
Very Good
Posted on Sep 1, 2024
Dinner was good, service was good as well, very polite and well mannered service. They treated us well Bal and Anita were respectful and kind, they serviced us well, and checked on us as well to make sure we had everything we needed. Thank you.
Guest User
Stayed in Sep 2024
Other
4.0/5
Very Good
Posted on Sep 1, 2024
Easy to find, good parking, centrally located, close to docks. Friendly staff, bar available, breakfast good. Only annoying thing is that this review is insisting on 200 characters which is really really annoying and as I am not there yet .
Guest User
Stayed in Aug 2024
Couples
2.0/5
Posted on Aug 30, 2024
Poor customer service, very noisy outside, toilets out of order in lobby. Stayed at a few of these hotels this one not as good as the other in Southampton or the ones I have previously been in.
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 29, 2024
Very comfortable rooms, marred only by an unpleasant smell in the corridor. The food was excellent ~ a really filling breakfast both days, and the evening meals were really good too. Reception staff were particularly helpful and very pleasant in manner. A special mention to Bal-Krishna ~ a really good cook.
Guest User
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 27, 2024
The guys on reception were amazing Kalinga and Bal they were so helpful and kind seem to do everything thank you 😊 food was good. Hotel clean 👌 very good location in the centre with car park small charge which is acceptable these days. Definitely come back if we need a place to stay before a cruise
Guest User
Stayed in Aug 2024
Other
1.0/5
Posted on Aug 27, 2024
Meeting with friends who were staying there for a meal. Only visited the restaurant. The food was absolutely awful. For example cold corn on the cob, shoe leather chicken etc. Meal for 5 came out in two batches 2 plates then another 3 fifteen minutes later. No explanation offered. Ordering was chaotic too. The staff were desperate for us to provide reviews but apparently oblivious to what would the verdict would be. Sorry but it was awful all round.
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 27, 2024
Rooms very clean and bed was comfy. Breakfast cover all bases from cooked breakfast cereals, yogurts, etc. Freshly cooked and it was replenished quickly. Staff were attentive to our needs and polite. A couple of new start staff were learning the rope but gave their best. Bal Krishna, Kalinga and Amira all experienced and very helpful. All catering staff friendly. Location is handy to local sites and shops. Uni-link bus from airport only cost £2 each and passes the front door. Less busy at weekends. Sunday stay over for Monday cruise collection is a good idea. Train link from airport is faster but it is a 15 minute walk....not good with big cases. Got early and late check-in which is important if you are travelling on for cruise collection. Use Radio taxi company too. A very nice stay!
Guest User
Stayed in Aug 2024
Couples
4.0/5
Very Good
Posted on Aug 24, 2024
Nothing bad to say about this hotel. I would stay here again if I was in this city. Here are the other 17 words I need to post this.
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 23, 2024
Stayed in this hotel over the summer holidays with some friends after finishing up my GCSEs. The lovely facilities were a great distraction and eased the stress I was having about my upcoming results. Good customer service at the desk .The man with the chef hat was so friendly and checked us in sorry forgot his name The food was incredible and the costumer service was even better! Will definitely stay again and reminisce this day in the future.
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 23, 2024
Took a well deserved break from college and stayed over the holidays 1 night with some friends. Warm and welcoming service at the desk Bal Krishna was so helpful and professional given all the information asked lovely breakfast buffet was served . All the staffs were friendly.overall costumer service was amazing. Clean room ,reasonable price Will definitely stay again and will tell friends and relatives about it!