N5393XBgrahamg
September 9, 2021
Please note we did not stay in the main house We booked 3 of the 4 studios for 3 nights . THE GOOD The studios are in a great place, secure, well equipped and the contents are new and generally of a good quality THE BAD In all the studios : . The Wifi didn't work throughout our stay . The hot water broke down on 4 occasions - no showers, washing available etc Never fixed. We were given notification that it was due to people in more than 1 studio having a shower at the same time .. really ? . The oven door smashed (I'm guessing it was new, never used and faulty) All the above were notified to the contact person and although text replies were received initially, no remedies were put in place. We also had no text replies to our notifications towards the end of our stay - it felt like we had been disregarded/dropped. Since our stay (10 days ago) I have asked for some compensation. I initially got text replies with initial promises with deadlines, however, replies to my texts have now stopped. A very negative experience overall and I shall now actively discourage others from staying Please note I value fairness very highly and give lots of positive feedback on stays in hotels, B&Bs etc. This is only my second instance of ever giving negative feedback - but unfortunately it's justified and needs noting to ensure others who are thinking of booking get a true picture