Xi'an Spa Hotels

Very satisfied! Facilities: All the fixtures are brand new. The shower pressure is great and very comfortable. There's no old or worn-out feeling as some negative reviews mentioned, only understated luxury. Cleanliness: It's cleaned very well every day, and they even noticed we had a child and thoughtfully left two extra bottles of water, which was very attentive and considerate. Ambiance: The antique-style decor is in keeping with the age of the hotel, and both the kids and elders really enjoyed this style. Since we're in a thousand-year-old capital, of course, we want to stay in a hotel with historical charm! There's a bronze carriage in the lobby and Tang Sancai pottery in the room, giving a feeling of traveling back 5000 years. My child even said our hotel is like a museum! Service: From check-in to check-out, every staff member we encountered was smiling and had an excellent attitude.

Whenever I come to Xi'an, staying at the W Hotel has become an unshakeable tradition. Once my itinerary is confirmed, I habitually reach out to Winnie beforehand. Over time, we've become friends. Whenever I ask for recommendations on local food or sightseeing routes, her suggestions are always incredibly practical. She doesn't just parrot generic influencer guides; she shares many great spots that only locals frequent, helping me avoid many tourist traps and saving me a ton of time on research. The entire trip, from the initial communication to checking in at the hotel, was smooth and pleasant. The hotel's location is excellent, making it convenient for getting around and finding food. What truly touched me was Winnie's genuine and thoughtful attitude; it's more than just procedural service, she genuinely cares about her guests. It's this warmth that makes me choose this place first every time I visit Xi'an. The next time I come to Xi'an, I'll still choose the W Xi'an and will definitely contact Winnie in advance. I sincerely recommend it to all friends traveling to Xi'an!

Beautiful large hotel. Only problem - airconditioning not functioning. Metro a short walk. Bus stop outside. Good location. Quiet area. Seafood downstairs, did not eat there. Chinese next door, we did eat at was excellent ( esp the aubergine). Fruit and snacks from vendors outside. Pool is an adequate size for a short dip in the evening to help relax.

This is by far the best hotel I've stayed at in recent years! The entire hotel staff is highly professional, and their excellent service is evident at every step of your stay. While waiting for a ride-hailing car in the lobby, staff members would proactively approach me to ask about my destination and offer guidance for travel if I had questions. When I was taking photos in the lobby, staff members would also come over to help me find good angles and assist with the pictures. Whether it was checking in, having breakfast, or being at the hotel's pool or bar... in every scenario during my stay, I felt meticulous and thoughtful service, with many proactive and attentive touches that made for a very comfortable experience. I especially want to thank Flora Qiu Jianyue from the concierge team. We had three suitcases with us, and the booked car couldn't fit all of them, so we needed to move luggage back and forth. It was the scorching midday sun in Xi'an, and I was waiting in the shade with my three children. I called her over to avoid the sun, but she insisted on staying in the scorching sun to look after our luggage, helped us move it back and forth, and arranged for a different car. This small detail was truly heartwarming. The hotel's predecessor was the historic People's Grand Hotel, now part of the Sofitel Legend brand. The building itself boasts a rich historical heritage, but it's impeccably maintained. The furniture and public areas are kept in pristine condition, appearing new and polished, and everything is meticulously cared for, striking a perfect balance between old and new. The breakfast selection is abundant, and the taste is excellent. The toiletries provided in the room are Maison Caulières 'L'Aube des Sens,' with a sophisticated and gentle fragrance that I really enjoyed. Both the hardware maintenance and the service awareness of all staff members are impeccable. You definitely shouldn't miss this hotel when you come to Xi'an.

This hotel was part of our spontaneous summer trip to Xi'an with the kids, and honestly, it's been the best hotel experience I've had in years! What really stood out: 1. The hotel's overall design is fantastic. 2. Every single staff member was incredibly friendly and helpful. We arrived around 1 PM for check-in, and seeing it was a family trip, they promptly upgraded our room. 3. The breakfast spread was amazing, and what’s even better is they offered so many local specialties like Qishan Saocimian (noodles), Roujiamo (meat burger), Rouwantang (meatball soup), and Zenggao (steamed rice cake)… The taste was just as good as a professional restaurant! The executive lounge service was also excellent. Our butler provided thoughtful service, and the location is super convenient, only a 40-minute drive from the airport. I'll definitely choose this hotel again next time.

The overall environment is quite good, and the service is attentive and responsive to all requests. We received complimentary welcome fruit, and breakfast for our child was waived. The room style is modern Chinese, which I really liked. Although the location is on Keji Road, there's a mall downstairs, so it doesn't feel too out of the way. Taking a taxi to tourist attractions is also very convenient.

Overall, my stay at the hotel was great: 1. The location is very convenient, just a 5-minute walk from Wenjing Road Station on Line 4. You can take a direct train to the Big Wild Goose Pagoda, and transfer to Line 2 at the next station to go to the Bell Tower and South Gate. 2. The room facilities are new and complete, with smart bathroom features and a bathtub. 3. The staff are all very friendly and responsive to any issues. 4. There's a shopping mall nearby, which makes ordering takeout quite convenient. Having to switch elevators multiple times can be a bit much, but it's common for high-rise hotels with elevator control systems, so it's acceptable. Areas for improvement: 1. The pillows weren't very comfortable for me over several nights, but I didn't notice any information about pillow replacement. I hope the front desk staff can proactively inform guests about this in the future. 2. The phone's dial buttons are actually on the handset, which should also be mentioned beforehand. It was quite confusing when I was in a hurry. Finally, thanks to Lily for her assistance. Overall, I recommend this hotel!

Highly recommended high-end hotel with excellent value for money. The decor is very new, and the rooms have high ceilings and large floor-to-ceiling windows, making them overall comfortable and tidy. The breakfast is abundant, and the restaurant is quiet and spacious. The service is enthusiastic, and parking is quite convenient with plenty of underground spaces. Nearby, there are malls, coffee shops, and convenience stores that cater to dining and shopping needs. There's also a fantastic dessert shop right outside the hotel that I highly recommend. I mainly stayed here for a self-driving trip, as it's convenient for daily excursions out of the city, with a 10-minute drive to the highway, saving a lot of travel time. The hotel is great overall, but I forgot to take photos of the room.

The hotel's location is incredibly convenient for getting around. It's only a few metro stops away from the attractions. Mio provided exceptionally warm service, patiently communicating and arranging our room throughout our stay. The location and views were fantastic. We ended up extending our stay for a few more days, and she even made sure to reserve the same room for us in advance, saving us the trouble of changing rooms. The service was truly excellent, and I would definitely consider staying at the Hyatt Regency Xi'an again!

My first night here was great, so I extended my stay for two more nights. The facilities are really good. The breakfast restaurant is shared with the Sofitel next door, and the breakfast spread is excellent. The hotel's surroundings are lovely, with fountains and many ancient trees.