Banyuwangi Regency Spa Hotels

"⭐️⭐️⭐️⭐️⭐️ Amazing stay! The hotel was beautiful, clean and very comfortable. The pool was great, breakfast was delicious and the staff were extremely friendly and helpful. Definitely a place I would recommend when staying in Banyuwangi! 🇮🇩"

"I was quite surprised during my stay at Hotel Santika Banyuwangi. We booked two rooms, 218 and 219. During our stay, housekeeping staff entered room 218 without us requesting any cleaning service. At the time, we had just gone down for breakfast, and all our personal belongings, including our phones, bags, wallets, laptops, and other valuables, were still in the room. After we inquired, we were told that this was according to their SOP because we had extended our stay. Frankly, that explanation only raised more concerns. Our understanding has always been that occupied rooms should not be entered without permission, except under specific circumstances and after prior notification or consent from the guest. In this case, we received no notification whatsoever. Our main concern isn't just about staff entering the room, but rather the security and privacy of guests. At that moment, all our valuables were still in the room. If anything had gone missing or any undesirable incident had occurred, it would have been very difficult for both the guests and the hotel. If this action is indeed part of the hotel's SOP, then we believe the SOP needs to be re-evaluated as it could potentially cause discomfort and reduce the sense of security for guests who are still legitimately occupying their rooms. Good service standards should always prioritize guests' privacy, security, and rights to the rooms they are using. We kindly request that this incident be seriously investigated and evaluated. We hope that management can provide clarification, review the existing SOP, and provide training to the relevant staff so that similar incidents do not happen to other guests in the future. Thank you for your attention and follow-up."