Genteng Spa Hotels

Hotel Majapahit Surabaya MGallery is absolutely stunning, though it might be a bit spooky if you're staying alone. Considering how long it's been around, the service and facility maintenance are quite decent. Breakfast: The food quality is good, with a wider variety compared to hotels in Bali, and it's not just typical 'Western' fare. Cleanliness: There are a few minor details that could be cleaner, but it's not a deal-breaker. Facilities: The power outlets seem to be British standard. There's one adapter in the room that can convert to European standard. I recommend bringing a power strip as one outlet won't be enough. Also, the outlets by the desk are linked to the master switch by the bed, so they lose power when you turn it off (this is crucial to remember). I suggest using the outlets near the floor by the bathroom door, as they are not connected to the master switch.

Highly recommended! The room was clean, tidy, and not at all creepy. Plus, I got an amazing view. They also provided plenty of snacks and drinking water. I felt so comfortable staying here, I didn't want to leave!

The room was quite clean and tidy with no hygiene issues. The location was decent, convenient for getting around. The service was excellent; they even asked what you'd like to drink at the restaurant during breakfast. The gym was conveniently located nearby.

We enjoy our stay here. The staff was so friendly and helpful. The food for breakfast is variety and delicious. The location is strategic, near the mall and hot spot around surabaya. Would absolutely recommend this hotel.

1. There are no storage lockers for any of the beds, and the front desk said they’re under repair. This really affects the experience. However, there are cameras in the common areas, which should reduce the chances of personal belongings being stolen. 2. The location is good, with malls nearby. Starbucks and McDonald's are within a 10-minute walk. 3. The hostel lobby is too dark, making it difficult to read, but the lighting in the bathrooms is quite good.

Before I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%. My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished. I feel that the staff put on a brave face and they are professional in their duties. Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it. If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!! The owners need to reinvest!!

Good location, friendly staff, clean and comfortable, nice to stay