Hampton by Hilton Hotels in Spartanburg

Our initial impression of the facility was negative due to the older lady at the front desk. She was not very welcoming when greeting us nor apologetic regarding the time it took to check us in which was over 20 minutes. When we finally got to the room the AC was not working which required me to go back down to the check-in desk. Fortunately, another front desk clerk who was actually preparing to leave for the day assisted us by attempting to fix the AC and then eventually provided us with a different room assignment - she was wonderful - I wish I had gotten her name. Both rooms were exceptionally clean which pleased me to no end. The entire facility was very nice and impeccably clean. Everyone on the staff (from housekeeping to the numerous front desk staff we engaged with over the course of our stay) was very nice and accommodating with the exception of our initial check-in clerk. I would highly recommend this location but recommend they better train some of their staff.

A good hotel in Spartanburg. A few observations: -- the hotel is a premium hotel and you will pay accordingly. We had a good room and no complaints. But, if you are not picky, there is better value to be had in the Greenville, Spartanburg area. -- the hotel is very elegant with nice artwork and furnishings. -- breakfast was not included, but it was a good setup that offered an upscale selection. -- the lobby is super noisy at night (there was a loud bar and it is a massive open space). Not a big problem, but travelers with young children or those looking for peace and calm should be aware of it. -- the pool looks huge in the Marriott website photo. It's not, lol... trick photography... -- parking was plentiful and fine. Overall, we were happy. I might price shop and stay somewhere else next time I am in town.

I kept seeing such bad reviews and was confused when I walked in and was greeted pleasantly. The gentleman behind the counter was doing some light dusting trying to keep busy (I assume). The new owners have started cleaning up the place which is nice.

Pre reserved for cross country trip to a funeral. The manager was ‘the only person working at 4pm’, front desk, cleaning rooms, laundry’ etc. She stayed there all night working. I won’t stay there again because the shower didn’t work and had no hot water. I can’t say enough about the manager’s work ethic. She needs a raise.

This used to be the nicest hotel in town and now it is barely what I would consider a 3 star hotel on a good day. The check-in experience was painfully slow and lacked any sense of welcoming. Upon arriving in our room, we discovered only 1 set of towels, no bath mat or hand soap, only 3 pillows on one bed while the other had 4 and only 1 pack of coffee and it was decaf. I tried calling AYS 3 times letting it ring for 20 times each and then finally resorted to using my cell to call the hotel and I finally got an answer. In addition to asking for additional towels and coffee, I asked for a luggage rack as there was not one in the room to which the agent (same one that checked me in) said they were located at the front door. When I explained what a luggage rack was (vs a luggage cart), he said the hotel did not have them. The room itself is very tired and in need of refurbishing as well as repair. Torn wallpaper, broken shade pulls, breaks in the tile are just a few issues. Dusting also sees to be non-existing as well as there was at least an inch on the air and vent returns. Prior to arrival, I received an email from the front office manager indicating “we are in the process of returning to normal operations”. Seriously other hotels are back to operating as they were pre-Covid, not sure you can keep milking the Covid excuse for what truly appears to be lack of care. Mr. Marriott Sr would turn in his grave if he set foot in this hotel. Sadly since Mr. Marriott Jr stepped down and the company acquired Starwood, the quality of product and service at Marriott worldwide has been on a downward spiral and this hotel is leading the way.

All of the staff were extremely nice, especially Ethan and the breakfast staff. We were able to get extra pillows and a late checkout. I didn't realize how much I would need the late check out until the next morning. The AC in our room started sporadically ticking as soon as we laid down to sleep. My husband was injured earlier that day and I didn't want to move him so I tried to deal with the noise. Unfortunately, I'm a very light sleeper and the random ticks became torture for me throughout the night. By dawn the ticking lessened just in time for the near by train whistle to start. Nothing that the staff could've fixed in the moment but unfortunately, I dont think I'll return to see if we just had a bad room. However, I want to stress, we had no issues with the staff or other amenities.

A stay at Comfort Suites At WestGate Mall places you in the heart of Spartanburg, within a 5-minute drive of WestGate Mall and Spartanburg Methodist College. This hotel is 3.1 mi (4.9 km) from Hatcher Garden and Woodland Preserve and 3.6 mi (5.9 km) from The Showroom Gallery and Performance Hall.Don't miss out on recreational opportunities including a 24-hour fitness center and a seasonal outdoor pool.A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Free self parking is available onsite.Make yourself at home in one of the 86 guestrooms featuring refrigerators and microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Just off I-26 and US-29 near Westgate Mall, our Hilton Garden Inn Spartanburg hotel is conveniently located for your next trip to South Carolina. Walk to nearby shopping and dining at Westgate Crossing Shopping Center or catch a movie at Regal Cinemas Spartan 16. We are just 5 miles from the attractions of downtown Spartanburg, and several trails and outdoor activities are close and easily accessible.Relax in a comfortable guest room, complete with complimentary WiFi, ergonomic workspace, Keurig® coffeemaker and comfy bed with crisp bedding. Enjoy cooked-to-order breakfast in the morning and Southern favorites for lunch and dinner at our on-site restaurant and bar. If you need a snack or forgot your phone charger, stop by our Pavilion Pantry®, open 24 hours a day. Take a dip in our pool or keep up your routine in our fitness center. Host a meeting, conference, wedding or other event in our flexible meeting space. With more than 9,000 sq. ft. available, our hotel can accommodate small board meeting to large celebrations.