SilverStone Inn & Suites Spokane Valley

There is no elevator and the coffee machine in the room didn’t work and lots of traffic late at night. Staff was friendly so made up for the dampness of the place.

I have stayed at this hotel for almost 5 weeks, with a couple of weeks off in between stays. Yesterday after I had prepaid to stay for last night, which would be clearly obvious to front desk staff if they simply check the reservation, after working until 4:00 in the morning, I did not come down to renew my key from my previous night stay until 11:10 when you're supposed to do it by 11:00. At 11:10 a.m., I received a call from the front desk agent on duty at that time and the first words I heard were " Mr Hellenthal, You must come down here before 11:00 a.m. too extend your stay! I do not know how to express tone in a review but her tone was lecturing and telling me or treating me like I was a 10-year-old that was misbehaving. Personally, I don't think you should talk that way to a 10-year-old who's misbehaving, but you certainly don't talk that way to a 63-year-old elder. I have paid my bill regularly and I have actually prepaid it so there's always no question about my ability to pay for 5 weeks at this place, yet this front desk clerk wanted to break me for not getting down there before 11:00 to extend my stay. Whatever happened to excellent guest service. Whatever happened to just calling me and saying hey Mr helenthal would you please come down and extend your stay as soon as you can. That would have been a much better guest services top shelf response. Made me feel awful. Hotel guest should be celebrated and thanked for their patronage.

Waited for quite a while for the front desk agent to come. She was not friendly either. Everything else is fine, room not as advertised in photos but it’s fine for a one night stop over. Bed is comfortable. Walking up three flights of stairs with a sprained ankle is not fun.

It was okay but your security doors need to be fixed also you need better night security

The front desk was friendly and helpful

Front desk supervisor was incredibly unfriendly. Practically yelled at me because I didn't come down to get my key renewed for another night stay by 11:00 a.m. it was 11:10 a.m. when she called to talk to me as though I were a child who needed discipline. A complete and lack of guest services emphasis. I have stayed there for 5 weeks and my stay that night was prepaid so the fact I was 10 minutes late granted was not correct but it was a small error and she could have handled it so much differently. When I got upset and told her that she had hurt my feelings to reported me as being rude to her bosses and they kicked me out after staying there for 5 weeks. I mean they didn't kick me out immediately but they didn't let me extend there any longer even though I had great relationships with all other staff.

Great easy check in. Clean room and very large. Wasn't the worst area but we did notice a few " questionable " people who were sleeping in thier vehicles or passed out as we noticed that they were smoking off tin foil.

Bed and pillows were great. Water was a little tricky to set on a good temperature, but once i found it, it didnt fluctuate.

I liked having a 24hr restaurant for food and easy access to the freeway