Hotels near Walmart Garden Center, Springdale

Stayed one night a week before this one and the difference was noticeable. I agree with the previous reviewer that said the 'Club' rooms are better than the first floor regular King rooms. I booked both rooms through Trip.com. The option to book the Club King rooms is not available on any website that I could find. The first stay, a new trainee upgraded us the 'Club' level, basically the 2nd floor. The difference, besides location, was the room was larger, larger bathroom entryway, couch and most importantly... the door frames were clean and not in need of paint. The second stay, a different person checked in... our room number again was changed from the pre-assigned one given by trip.com (seems to be standard op procedure), but both numbers were on first floor. This time the room just felt dirty because I could see handprints on the door frames bath & entry. If not paint, bleach water would remove. I would actually pay an extra $30 for the Club room, if I had that option. Sadly, you don't know what you will get when you book. I had tried calling the hotel direct to book and their rate was higher than I was finding online...for regular King rooms. The Club rooms ARE fantastic and worth every penny and make the difference of an ABOVE arverage 4* stay vs. a BELOW average 3* stay. If my first experience had been like my last, I probably wouldn't have booked again. The first stay, I felt I got a value. Not so on the second. The outdoor property areas are stunningly beautiful. The breakfast was above average with fresh blueberries & strawberries available, ham/egg/cheese croissant sandwiches, different juice options. We did not try the wine/cheese from 5-6pm either time. If we return (we have family in NWA), we will probably stay there again. At the time of booking an King JACUZZI suite was $150 additional per night, as I have a jacuzzi tub at home, I didn't think it worth it to me. Re-evaluating that...and I'd probably see if I could snag one of the special rooms like the Remington suite for comparison sake. The Hawthorne was near the room we stayed in the 2nd stay and is probably in need of TLC, being in the older section of the hotel. My guess. I wish there was a way to book the 2nd floor King suites, instead of potluck 1st floor King standard rooms with tiny bath. ONLINE. Rates both times were $30 night below Holiday Inn Springdale. P.S. As this is an Ascend Hotel, I had attributed my first upgrade to my CSR credit card benefits. Perhaps mistakenly? Hotel did not appear to be full either time, based on parking lot & breakfast company.

I was very disappointed in this hotel, for being a Hilton & the amount we paid for a standard double queen room. It didn't come with a breakfast, you had to buy off the menu. The bar was closed due to a ”sick employee” which obviously couldn't have been helped. It looks nice but the cleanliness wasn't what it should've been, especially in the age of Covid. There was dried toothpaste on the door of the bathroom and vanity under the sink. The mirror was dirty and spattered. There was slash marks in the bottom sheet on one of the beds. The entire room needed dusting, there was a thin layer of dust over everything except the highly used furniture aka dresser and refrigerator/microwave area. You could write your initials in the layer of dust that's on the lamps & AC/heat unit. It needed maintenance, whoever painted the room needs lessons, my OCD was going out of control looking at a spot on the ceiling. There was a screw loose on the towel rack in the shower. There was a big stain on the door in the bathroom and orange mold in the shower. There was a hole/scuff in the paint on the wall by the bed. (I do want to mention I've worked in a hotel as a housekeeper in a hotel that won many awards for cleanliness 2+ decades ago and my daughter is a manager over housekeeping at another hotel, so I know what to look for) The staff was very nice and helpful, they gave us an extended check out time when we asked. The beds were comfortable and pillows super fluffy.

As you may see in my other reviews I usually have something positive to say. It is unfortunate this stay is happening right now ! I ask for a room cleaning on my four night stay and the excuses fly off by the manger of reasons why I was not given a room cleaning even though I left for eight hours after 10 am . Lectured about minimum amount of towels given. Then called on the phone in my room and given the same lecture my husband had just received in the lobby. Okay I understand people steal and I am just trying to make sure we bathe and we rented a suite for five I know it may be over the top but we shower twice a day at home. AND ON VACATION I am lectured each time I encounter the hotel management. I am reminded about COVID19 Staff shortages and rules of IHG Never mind I traveled staying in IHG hotels Other places and loved and enjoyed my stay. I didn’t mind making my bed or having to take towels to my room or having trash cans overflowing . I understand job shortage I am sorry this particular Holiday Inn is suffering I think it is time for management to exam their interpersonal skills and customer service. Just understand this is a vacation for a family of five and we wanted to be treated as if we are on vacation in a pleasant manner. The breakfast food fantastic; sweet lady caring and attentive, the housekeeper in charge very nice yet she also reminded me it was a five towel minimum. Once again the manager on duty reminded me…he was telling me okay we are going to give you a extra towel but “ IHG policy”….” Okay yes sir but I have stayed in IHG pre and post COVID19 and never been treated in such a manner over a simple request of please clean my room. The room needs TLC shows and wear and tear over many many years of service. All the more reason to be caring and giving customer care not lecturing your consumers on VACATION!

There are better places to stay for the same price. Hotel is rundown and poorly maintained. Had two rooms and both had TV issues. Worse yet, both of them smelled, one from the garbage disposal and the other from the open freezer door. Tried to air them out and asked for clorox to kill the disposal but they didn't have any. The bigger issue was their lack of feel for customer service. My son goes to UofA and came to see his grandfather who is in a wheelchair and in recently poor health. We sat in the lobby to talk but were told we couldn't stay there because Sean, the manager, would see us on the security camera and tell us to leave. I explained that our rooms were small, our TVs didn't work and why were were meeting but the lobby attendant said it was only a matter of time. We told him to tell Sean that we would only be there for a short time and that we were not bothering anyone since it was Saturday night and no one was checking in. Didn't matter, Sean called in a while latter and said we had to go to our rooms or leave. Hey, Sean, get out of your parents basement and off the creepy security cameras. Have some feel for what is going on in your hotel by listening to your employees who were there and didn't really think it was a big deal for us to hang out in a lobby that was not busy. The Graduate is a much better hotel with a welcoming lobby.

Room was clean, shower was newer with nice large pump bottles of Dove shampoo, conditioner and body wash. Breakfast was good in general. Environment was quiet. The pool was enjoyable. The place was near everywhere we wanted to visit. Very nice stay overall.

Very good hotel. Clean. Good breakfast. Great location. So why the three stars? I called the front desk to see why my room hadn’t had housekeeping service. I was connected to the “virtual assistant in training.” After a long day it’s pleasant to engage in a robotic circular conversation. Finally connected to the front desk. I was asked “if I scheduled housekeeping.” When I responded that I thought that a given, I was informed that”Embassy Suites gives service every fifth day unless requested.” There was a mention of Covid initiating the change. As a Diamond member I questioned this was a Hilton policy. Then the story changed and it was “this properties policy.” I understand that service industries have a real staffing problem currently. It’s a tad insulting to be told Covid is the cause of not getting maid service. If the hotel was upfront and discussed at check-in, I would have been receptive to their staffing issues. Additionally, the hotel website touts a “complimentary5 mile shuttle van.” When I inquired I was told that was discontinued because of Covid.” I suggested the website be corrected. I did get some coffee and towels finally.

Mattresses need replacing!!! We have had 2 different rooms and both king beds were horrible. The sheets in this room are disgusting. Body hair that is not ours in the bed. Nothing has been sanitized. They do not put clean comforters on the bed. It’s so disgusting!! No extra blankets in the room. Tv remote didn’t work. Asked them to replace it on day 2 and got there that night and it hadn’t been replaced. . Gave us 1 coffee pod when I asked for room to be cleaned on day 3. There are 2 of us in the room. We have stayed 2 workweeks now and 2 more weeks booked. Please replace mattresses and buy better sheets. The ones on both beds have been so thin they almost have holes in them