Best Hotels near Castle Rock, St. Ignace Township

Great location! The beach, the staff, and amenities were good. The breakfast included was great, it includes a variety of things and served at the lakeside restaurant located on property. You could also dine at night on certain days but the dinner was not as up to par. I think keeping menus short and simple is great, but I thought the menu was very limited. I wished it featured more of the local foods.

Really enjoyed a quick overnight trip to St. Ignace to visit Mackinac Island. Hotel was clean and offered a nice breakfast spread and evening firepit gathering. We had a lake view balcony and enjoyed a beautiful sunrise looking at the island. This hotel was totally full but did not seem ”busy”. It's a one minute drive to the Shepler's ferry to Mackinac island. The rooms are clean but somewhat dated - I'd say they are competitive with others in the St. Ignace & Mackinaw City area.

We've gone to the Mackinaw City/Mackinaw Island area for 5 of the last 6 years. We always try to go off-season, so we ended up at this HI Express in St. Ignace this year. First time at this location. We generally don't think much of the hotels in this part of Michigan. They are solely ”tourist” properties, and they seem to be poorly maintained by the hotel owners. Nevertheless they charge over-premium prices and should be doing better. Booked a lake-facing balcony room. On arrival however the hotel switched us to a ground floor ”pet friendly” room I travel with a certified service dog, NOT a pet. This is an ADA violation. Much of the room was filthy. Carpets worn and huge stains on the (from the ”unfriendly pets” previous??). The sofa smelled and couldn't be used. Bathroom was clean and water pressure and hot water adequate. Security lock on the door broken, and the exterior balcony door lock was faulty as well. HI Express breakfast was done very well, with all the proper items available and all the equipment working properly. Hotel would not address the issues with our room claiming they were ”fully booked”. We would not stay here again.

We have been going to this hotel since 2016 and it has just gone down hill!! We had the King bed, studio suite, lake view, hot tub room. First thing we notice was there was no chair for sitting in, as it states it will have. Which means you either sit on the bed to watch TV, which is not very comfortable for someone with back issues, or you take the chair without arms from the desk to sit in. When we asked at the front desk about it they said ”you must have the room that had a chair break”. We asked if they could bring one from another room and they said ”they didn't have any, they had one in the storage shed but the maintenance man needs to put it together”. We ended up bringing in a plastic chair from our patio area. Later, as we're trying to watch a movie, we hear a horrible noice through the wall for several minutes and then it got louder!! We called the front desk and Amanda (I believe was her name) said she'd be down, 20 minutes later she shows up and says ”that's terrible, I don't know what it would be” and then proceeded to say ”what do you want me to do about it?” Really, we're paying good money for this room and we'd like to be able to enjoy it and sleep that night. She said she didn't have any other rooms except the ones upstairs that have wet carpet! She was VERY RUDE and said she'd contact her manager. Well an hour later we don't hear back and the noise is still going on, so we go down to the front desk to see what they were willing to do and again she was very rude and said she notified the manager but hadn't heard back. When we told her that the noise we had in our room was unacceptable, she continued to be extremely rude to us. We told her we wanted to cancel our room for the next night (because we weren't going to stay someplace where we couldn't sleep for 2 nights) and she told us ”you can't do that, it's on the paper you signed”! We told her that we wanted to talk to the manager that night. We never heard from the manager and the next morning when we tried to talk with the manager she wasn't any better. Said she didn't know what we expected her to do. We said we wanted a room we could actually sleep in without a noise so loud we could hear our TV over it and kept us awake. She and the other lady behind the desk goes on to say ”we're booked all summer and never have a complaint.” That is very hard to believe because this noise was extremely loud and one of their own employees witnessed it! They were not willing to cancel & refund our money for the 2nd night and weren't willing to refund any of our money for the first night for the inconvenience. We weren't willing to forfeit our money, for them to just rent the room to someone else and make double the money on it! We were finally able to get them to switch our room for another room, if we would move all our things out by check out time and then come back later. We got a room that didn't have a good view of the bridge but at least it wasn't noisy! We've been to many hotels and ha