The Moat House

Stayed here after choosing carefully from other hotels offered - a treat from our Son. We arrived to a rather stilted reception from the girl on reception. We were given our room that overlooked par of the car park and part of the canal. Room was ok - a little dated but comfortable. Changed and went to the bar to get a drink and sit outside - nice area - drinks fairly reasonable in price. We had booked a meal in the orangery that evening and were enjoyed it immensely. The young serving staff were polite and friendly and we didn’t have to wait too long between courses. One of the staff discussed wine options - really nice guy. We opted for the bread starter which was lovely with a mushroom veloute. Our main course we opted for steak and both were cooked to our preference. We thought the main course had enough on our plate to fill us up nicely. Dessert - we opted for an Eton mess cocktail. Absolutely gorgeous and can highly recommend and at £9.50 for hotel prices - we found this really reasonable. We went to the bar which was a little busy. Staff were a mixture of grumpy and friendly - not keen on hearing a bit of cattiness between staff in various areas - some staff not really professional. Retired to bed to find my lamp next to bed didn’t work at all. Breakfast next day - lovely but we had to wait for our toast and coffee and tea for some time - others that were with a wedding party were served before us. This was a let down as the breakfast was lovely but we ended up eating toast and having hot drink after we had eaten our cooked breakfast. (Which by then was lukewarm as we had waited for toast and hot drinks) Went for a stroll - came back in and through reception to the same aloof girl who had greeted us the previous day - still aloof. We packed and checked out. We were not asked how our stay was,nor offered a safe journey etc - common courtesies that were have had in practically every other hotel that we’ve been to. It’s because of the frosty reception, the cattiness of some staff, the wait at breakfast and the room in general with tired decor and appliances that I have given it 3 stars. The saving grace was the waiting staff in the restaurant at night who deserve a mention as professional, friendly and a credit to the hotel. Maybe other staff can learn from their youth.

I would recommend the moat house, the staff were great and helpful, the room and food were exceptional. The scenery around the moat house is so beautiful. Thank you to the moat house it was one of the best nights sleep i have had since stopping in hotels. Wish i would have stopped longer

Stopped at this hotel overnight on a long journey north from the South West. Chose it because of their 'fly on the wall' documentary. It is a lovely building and setting with a canal on one side and a picturesque pond on the other. Close to the motorway and a great location just off J13 of the M6. Staff were all lovely from check in to breakfast, the room was very clean and breakfast very good. It was also excellent value for money.

Visited today for lunch. The food, whilst delicious in flavour and superbly presented, is quite meagre in portion size and thus doesn't really represent good value for money in current times. Appreciate it's fine dining and kudos to the chefs in their skills and artistry, but meagre portions are a little disappointing to be honest. Polite serving staff and relaxed ambience.

We stayed to celebrate our wedding anniversary. The staff really looked after us and made our stay so special. Amazing meal and a lovely room.

Great place, not been for years. Clean and safe.

Lovely hotel, room lovely. Had food in the bar and breakfast in the orangery both were fabulous. Only thing that let the stay down was thin walls, could here person in the next room on their phone and snoring all night then the cleaners in the morning, could hear every word.

Can’t praise enough the staff and the service they provided. From booking in with Stacey, the waiting staff and cleaners everyone made us feel welcome and special due to our current circumstances. The food was lovely and well presented and the room comfortable and clean. Would recommend this hotel

It was a pleasure to escape from the busy M6 and relax in this delightful canal-side hotel. Our bed was comfortable, the room was well furnished and equipped, and the shower was epic! The Chateaubriand that we ordered for dinner was perfectly cooked (medium rare) and delicious. And our cooked breakfast was freshly made to order. The staff were all friendly and helpful, and we really enjoyed our brief overnight stay. I look forward to staying for longer: there are obviously lots of things to do and see.