252spencere
June 24, 2024
My wife and I typically love staying here in the past for the convenience of proximity but after this weekend never! The Front Desk Clerk April is aggressive, unprofessional, ghetto, takes random smoke breaks, and is hardly at the front desk. She ultimately made our 4-night stay very unpleasant. - I love to use my digital key for Hilton properties but mine didn't work for this property and April did not try to assist however went on about technology and Hilton need to upgrade their digital key while issuing me room keys. -Another interaction the same as a previous reviewer April became very aggressive when asking about the late checkout as we are in our 50's and booked under the AARP rate. She stated the hotel was not full and a late checkout was possible however when I was trying to explain to her we were booked under the AARP rate she stated no she could not honor that rate and if we stayed past 12 her GM (Roxanne) would definitely charge us over time. It was a complete scene and uncalled for not to honor a rate Hilton clearly advertises if availability premises, in which April had already stated the hotel was not full. - My wife and I came home very frustrated. We will be escalating our concerns to corporate, and will be sure to provide this feedback on every platform!