Heathrow Cottages B&B

This was a great place to stay the night before our flight out of Heathrow. Very close to the airport and an adorable house. The room was clean and comfortable. The host was very friendly and welcoming. We were offered breakfast the morning we left and were given a ride to the airport. Great stay!

We had a terrible experience with this hotel and ultimately decided not to stay there due to their poor service. Here are the key issues we faced: No Transparency: The emails we received from the hotel were never signed off with a name, which seemed suspicious and unprofessional. Payment Issues: They didn't accept card payments and insisted on a bank transfer for the £300 payment. This was highly inconvenient, especially since we had to wait for our money to clear from New Zealand to our UK bank account. Not being able to use a credit card for such a significant amount is both problematic and concerning. Rudeness and Dishonesty: The hotel claimed they had sent us five emails without a response, which was a blatant lie. They even sent us an email meant for another guest, adding to the confusion and lack of professionalism. Disrespectful Response: When we informed them that we had decided to book elsewhere due to their rude email, they rudely responded by insinuating that we couldn't afford the booking. This was not the case at all—we simply didn't want to give our money to people who have no manners or respect for their customers. Lack of Professionalism: Despite them saying they would allow extra time for our money to clear, their overall lack of transparency, combined with reading other problematic reviews, made it clear that it wouldn't be safe to book with them. In the end, we booked with the Hilton and paid by credit card on the same day, without any issues. I strongly advise against booking with this hotel. Their lack of professionalism and rude behavior is unacceptable. Furthermore, their lack of available credit card payment is suspicious.

Park the car and leave. Nothing was too much trouble. Room with tea and coffee making facilities, biscuits, hairdryer, hot water bottle (really helpful when coming from somewhere warm), lovely toiletries and that handwash! So fabulous. Comfy bed and lovely linen. Plenty of towels, throws for the bed, wifi. Continental breakfast with cooked eggs if required. Drop off early morning for a car ride to Heathrow and pick up at midnight. Fabulous.

Beware! If you have to cancel, you will not get a refund. Booked for one night and parking 6 months before flight, then our departure airport was changed so requested a refund, minus the £25 admin fee, in accordance with Mr Leggs cancellation policy. I had to contact him numerous times, via email, which he stated he had not received, strange really, as I used a email he had sent to me to reply! He requested my bank details, which I sent, still no response. Rang him, went to message, stated who I was and reason for ringing, then call terminated, so he must have been listening! Sent two recorded signed for letters, both which failed to arrive- he must have refused them. Had contact with Citizens Advice, and now going through Small claims process.

Stayed at Heathrow cottages before our trip to Cancun 8/2/2024. Really nice cpl, who went out their way to help and advised us in relation to an issue we had with our booking prior to our flight. An early transfer to Heathrow and just a phone call on our return and both were there to collect us for our journey home. Comfortable surroundings and a lovely comfortable bed. Definitely recommend and will be using them again next year

Fantastic B+B close to Heathrow, offering transfers to and from the airport and your car is left on site. Excellent accommodating hosts and lovely breakfast! Alan even warmed the the car up for us for our super early start… very thoughtful about everything. Room was gorgeous and kept original features. We’ll definitely use again … thank you!

I did not get to stay ( which based on my dealings with owner may have been a blessing) I made an enquiry in June and had to follow up 2 weeks later as not heard anything. The owner (Alan) said he didn’t think I would want to book as he could not offer transport to airport. I said I would get a taxi so he sent me an invoice which I paid instantly, did not get confirmation he had received it. 4 weeks before due to stay I followed up with emails and phone calls, eventually got him. Alan said ******* had made a booking so he was double booked but not to worry as he usually has a cancellation and he would contact me 2 weeks before due. Alan never made contact so I phoned again. He said quote “ I have not had any cancellations and if I turn ******* away I have to pay a penalty and rebook them into a hotel. They charge us £300 for this which is ridiculous “ I asked why I had been the one to be bumped out and when did ******* make the booking and why I was not treated the same and offered another hotel and compensation. Alan became very unprofessional saying “ mate grow up these things happen” These things only happen when you have poor management, greedy owners who want over 100% occupancy bookings in case of cancellation, poor communication and willing to cause additional pressure to customers. Alan has not done anything illegal as no law to stop double booking, but most hoteliers have a moral conscious and professional to be honest. The moral of this is probably book via ******* as you may not get dumped at the last minute. However, would you really want to run the risk knowing the background ? On the plus side Alan did return my payment in full.

A real bargain when weighing up the stay over, parking and transfers. Also the people that run the BnB are helpful and very much down to earth. I would recommend staying here just for the parking costs .. very much affordable and takes away all the stresses of travelling.

This was an awful experience. I communicated with them and told them day and time of my arrival by bus to Terminal 5 in Heathrow Airport. They would only pick us up after we called them. Told them I wouldn't have use of my phone, and they insisted we find a way to call. I had to end up asking a stranger for the favor to call them. According to the reservation, we had a free (included) pick up or drop off. I asked them to drop us off the next morning and that I would pay for it (19,95 pounds =$25,8), but we were told that we had to pay for pick up and drop off. I explained that according to the reservation, we had one leg of the trip covered. They would not hear of it and demanded that we pay them 40 pounds upfront to take us to the airport. We didn't have pounds, so he asked for 50 euros. They didn't accept credit cards. We ended up paying $54.99, $30 extra. We really felt robbed. I request this money be refunded as soon as possible. Word of caution: This cottage was built on 1600+. The structure is damaged. It is sinking and not too stable. The roof is sunken in. The floors inside the cottage are uneven and you have to lower your head to enter an area leading to the room. This cottage should be inspected before they continue renting rooms there, as it could be dangerous. We were deeply disappointed with this rental. Please at least refund the extra money I had to pay just because they didn't honor the reservation. They kept telling me that we made the reservation through *******, which we did not. We reserved through **********.