Verified traveler
August 16, 2022
Very disappointed!
Where do u start! Extremely disappointed! And frustrated me and my wife and our 8 month old baby and years old daughter had a terrible experience! Up on arrival Freida was welcoming and tried her best to help, however the check in was meant to be at 15:00 but we didn’t get a room till 17:30! We got to the room air conditioning don’t work! Only fan mode the room was boiling hot! The fridge didn’t work I tried calling reception from the room and guess what! The phone didn’t work!!! They replaced the fridge but all our baby food gone off as the new fridge needed a longer time to start cooling over 24hrs , the following day! The water cut out for few hours! And this kept happening 2 times a day every single day during our stay! The poor staff were responsive when we went down to speak to them but there is nothing that they can do not one single manger came out to speak to me and apologise or even explain this water cut ! I couldn’t shower or was our kids! Even worse electricity cut out while I was in the gym and everything went pitch black, it was very dangerous with all the weights around and other people using equipments, I had a very bad holiday
I give credit to few individuals who were very helpful and polite 3 ladies from the fitness ouided, amara, khadija , and there was a man called gussied from the beach team who was amazing always helping with the pram and kids and setting things up for us , really nice person, apart from that I’m very disappointed with the Maintanence