4-Star Hotels in Donostialdea

Hotel is small but in a great location. Reception area is small and no lobby as such. Check in was quick and easy with hints and tips shared. Hotel smells amazing when entering. Room incredibly spacious and bathroom is a great size. Nice touch of a Dyson hairdryer if needed. Good selection in the mini bar and not too expensive.  Gym is small with 2 cardio machines, 1 weight machine and some dumbbells.  Bar area closed as 8 which was a shame as would have been nice to enjoy a drink outside although drink options limited.  5 minute walk from old town. I would recommend and stay here again

We come back every year. The location is fantastic and the hotel has a lot of charm. It's a shame that the breakfast quality is declining. There was a staff error, and they told us there were no plates available at the moment. After we finished, we noticed them bringing out eggs and omelets for other tables. We mentioned it to the staff, as these small details make all the difference.

**”BAD: Beware of the 'Upgrade'”** Our priority when booking was the room size and budget, so we reserved a 32m² City View room. At check-in, the hotel staff offered us an ”upgrade.” He said that for an additional €25 per day, we could ”upgrade,” so we agreed. However, while the room did have a Sea View, the size was downgraded to just 21m². I told them that paying €25 to have a smaller room was a downgrade, but they insisted that the view had been upgraded. I asked to be moved back to the room we originally booked, but the staff ignored my request for an entire day. Let me ask you this: if you went to see a new landscape, and the view changed, how would you describe it? You wouldn’t say the landscape itself was ”upgraded,” would you? You’d say the view was different or better. The following day, I finally got a response from the staff. They told me I’d need to pay an additional €70 per day if I wanted a 32m² Sea View room. While the hotel facilities and scenery are excellent, the staff are focused entirely on business and seem to aim to squeeze every extra euro from their guests. In the end, we ended up paying the €25. **Beware of the 'Upgrade.'”**

Located on a quiet street right in the heart of town, a few minutes walk to the old town and to the beach, this is a gem of a hotel, clean, modern and with an excellent restaurant attached. The staff are very helpful and attentive in multiple languages. One of the best recent hotel stays I've experienced. Thank you.

A boutique hotel close to the Dona Katalina Zubia. There are two entrances to the hotel, the main one facing the road and the other entrance facing the Urumea River. Staff were friendly and always had a smile. The hotel is quite clean and everything is within 15mins walk. The amenities are limited, but there is a 24 hour reception and bar downstairs, a nice roof top sunbathing area and a gym. Please double check the other amenities listing when booking, as I don't recall seeing the Public Bath, Foot Bath and Clothes Dryer as advertise. I would also suggest to check the batteries of the remotes before someone check ins, as I had to request it to be changed and it wasn't available until the next day, more compliment bottles of water and dental kits (given there was 3 of us and only 2 bottles and 1 kit). Overall though, I enjoyed the stay and would come back again.

I stayed at Hotel Zinema7 for 4 nights. The hotel has a modern design, comfortable rooms, and a pleasant atmosphere overall. However, there were a few disappointing aspects to the stay. The location is not very central, which means you need to rely on buses or taxis more often than expected to reach the Old Town and main tourist areas. The biggest frustration was that the telephone in the room was not working throughout the stay, despite reporting the issue. Unfortunately, it was never fixed, which made communication with reception inconvenient. Another disappointing point was the complimentary water policy. Water was provided only on the first day, even during a 4-day stay, which felt unnecessarily stingy for a hotel of this category. Overall, the hotel has good design and comfortable facilities, but the service experience and attention to guest convenience could definitely be improved.

A pleasant little hotel with generally helpful staff. I booked a room with a balcony on trip.com, but it wasn't available. If this is a concern, please let me know in your preferences.

Modern stylish hotel with very clean and comfortable rooms.Staff were efficient and helpful,facilities were impressive especially the gym. Very pretty walk to the beach,10 minutes or old town,20 minutes

This hotel is adults only, which is great! There should be more like it. The location is fine, it’s in a quiet street, which feels far out the city, but it’s actually around the corner from the shops and cathedral and the beach. It’s about 20 mins walk from the old town, though. The hotel has a trendy feel and is very ************ and inclusive, which is fantastic. However the rooms are really small and there’s nowhere at all to put one’s toiletries in the bathroom: it could have been designed better. The balcony was huge and great, but without sun umbrella we couldn’t stay outside in the 30C heat. We found some maintenance issues: leaking tap, broken bathroom door, wonky TV set, but the rest was fine. Average, but cheaper than other hotels in the area.

The room is large, clean, comfortable and beautiful. The service is friendly. The car is parked right in front of the hotel, and there are many parking spaces. It is about 2 kilometers away from Shell Beach, which is not far, but it is a bit tiring to go up and down the mountain.