4-Star Hotels in Cook County

The hotel is located in the Loop area, with a relatively high safety factor. The location is excellent, close to the Chicago River, and it is very convenient for boat trips. It is very convenient to go to various attractions, whether it is the Magnificent Mile or Millennium Park and the Chicago Art Museum, you can walk there. The hotel service is OK, and they do not actively provide toiletries, but you can ask the front desk to provide them. I need to remind you: when choosing a room, it is recommended to choose a room without breakfast. The so-called breakfast is just a $20 coupon for you to go to the restaurant on the first floor, but you can't have a satisfactory breakfast for $20, and you need to tip and pay taxes. The key is: the difference between breakfast and no breakfast is almost enough to book a room without breakfast. The explanation given by the hotel is: the price with breakfast allows customers to cancel the reservation at any time a few hours before check-in, which only gives you the right to cancel the reservation. This is the only unpleasant point of the stay. I stayed for 5 nights and spent nearly 6,000 yuan to buy this breakfast. Although the solution provided by Ctrip is a drop in the bucket, it is more important to be in a good mood when you go out, so I just give up. I hope Ctrip can clearly state the terms and conditions in the product details in the future, and I also hope that the comments can help everyone~

Clean and stylish. The style feels very Chicago with the post modern style details: pink neon lights mono chrome sculptures and black and white photos of the stars. The rooms were clean and the beds were comfortable. The breakfast was delicious and the service was fast. We were desperate to catch a bus and these folks made it happen. Close to the airport, which is definitely nice after a long flight.

The hotel is in a good location, next to Millennium Park, and the rooms facing the park have a wide view. There is a supermarket and a restaurant downstairs, which is quite convenient. The room is average, large in size, but the facilities are relatively old. However, the hotel has no swimming pool, only a gym, and no breakfast restaurant. These two points are deducted, which also surprised me a little, thinking that these two items should be standard for luxury hotels. I booked a room with breakfast, because there is no restaurant, and I can only eat by delivering the meal to the room. But the hotel breakfast rules are unreasonable. Although there is a breakfast limit of 31 dollars per person per day (corresponding to the breakfast set of 30-31 dollars on the menu). But this limit does not include the delivery fee, service fee, and tax. It means that you have to pay 30 dollars out of your pocket to have a normal breakfast. When checking out, after reporting the unreasonable policy to the hotel, the hotel promised to waive this part of the fee in the bill, but the bill received after arriving at the airport showed that the full breakfast fee was charged (including the price of the set itself), nearly 100 dollars per day. Finally, through the continuous communication between Ctrip and the agent, this part of the fee was refunded. The result is good, but the process is tortuous.

We booked a room that unfortunately was for the wrong dates through a third party. We were told by the third party that they would refund us but that the hotel had to release our reservation. We called them immediately after realizing the dates were wrong which was within an hour. The reservation was for two days from then. The hotel said they would not cancel it. They charged us almost $600 for a room we did not stay in and called in advance to explain our situation. They also did not allow for us to change the days to the days we were actually looking for. While the hotel is lovely and the staff was pleasant even delivering the bad news I won’t be looking to book with them again.

Excellent location right in downtown Chicago, close to most attractions including the Bean. Clean and spacious rooms and clean baths. Would stay again. Excellent value for money.

The room was decent, with a hostel-style size and decor that felt just right. The lobby and common areas were quite comfortable. The best part was definitely the central location, making it easy to get anywhere. I was really satisfied, and it offered good value for money.

The place is safer, there are no homeless people, there are big supermarkets, Chinese and Western restaurants nearby, it is more convenient, close to Northwestern University. The room is quiet, hygienic, good service, simple breakfast, air conditioning switch is not easy to find (in the air conditioning cover, not easy to open), free parking.

I made a mistake with my reservation but the staff was so kind to help me solve the problem. the hotel itself is a little outdated, but it is a good stay near the airport.  the airport shuttle bus is very punctual, and the location is very nearby the airport. I also tried dining at Gibson’s steakhouse, which is a steakhouse within the hotel premise , and it was full with locals and conference visitors. Taste was okay.

I'm amazed at how affordable this hotel in the Loop is. Sure, the rooms aren't huge, but the location is unbeatable. I can easily walk to the river, the Art Institute, and there's a food court just steps away. It's the perfect base for exploring the city.

I was to pay 117 at check in per room. Hotel made me par 285 for something I didn’t have time to use which was tickets to attractions and that fee included a fee for checking out. ..49 a room for coupons snd 65 per room check out fee. Our car was too tall for the 85.00 a night parking but the garage at the corner only charged 58.00 a night. I wouldn’t recommend driving downtown Chicago unless you like being stressed out. I’m asking trip.com to reimburse the difference between the 117 and 185.