5-Star Hotels in Nairobi

Such a peaceful quiet beautiful part of Nairobi. Hassan was brilliantly helpful in finding me a quiet room for some much needed rest after lots of travelling. Great food and gardens and can’t r commend highly enough Will return for sure

Everything is very good, but the only shortcoming, first of all for travelers from Russia, that it is impossible to pay the expenses in the hotel in cash, the expenses on the hotel can be paid only by credit card

This is a relatively new and luxurious hotel in Nairobi. Security is very strict, with security personnel questioning guests at the entrance, dogs checking for explosives, and even armed security personnel checking bags in the lobby. However, there's no need to worry about security; it's purely a government requirement. The staff at the hotel are very nice, from the front desk to the concierge and the restaurant. Everyone is friendly and willing to help with any questions. The hotel has comprehensive facilities, including table tennis, darts, a gym, and an outdoor swimming pool. The restaurant offers a rich breakfast and excellent coffee. The hotel's location isn't very central, so there are no restaurants nearby. You can either dine at the hotel or take an Uber to the nearby village market, which offers both food and shopping. It's very convenient.

Situated in a busy location, amenities and nice restaurant near by. On our check out we were asked to pay additional $ as the exchange rate changed from the moment we pay our room cost during checked in, so we ended up having to spend time to understand why the hotel would charge customer an amount in USD upon check in, and charge customer again if the exchange rate changed at the end of our stay, when I asked would they refund money to customers if the exchange rate changed favourable to the customer, they couldn't answer. Be aware on their overcharge policy and they disguise the charge with while refunding the deposit.

The president of Kenya live just opposite the hotel. You can have free access to Arboretum Park as hotel guest. The environment is quiet but when it comes weekends their Brunch at Firelake Restaurant is a must join for the fun and laughter.

It was a comfortable stay with good service. Food was good. As im a tourist from overseas, not sure if my diarrhoea was from the dinner/breakfast here or it was from not being used to the food/food from the previous place. Nonetheless, enjoyed my stay. My partner did not get diarrhoea so am not too concerned that it is the hygiene of this place. Everything looked good with good security

I am quite satisfied with the overall facilities of the hotel, but the body odor of the cleaner (male) is so strong that I can still smell the odor on my body after cleaning my room. No one came to clean the room from the first day to the second day.

Excellent hotel. Abit far from the city centre but it had an amazing environment surrounded by nature. The rooms were massive. The overall experience was great! The gym could been better on the other hand the pool was lovely.

I stayed here because it near my client's office. There is a pool and bar on the 10th floor. The breakfast on the 1st floor is so-so. Their gym on the 3rd floor is very well equipped. Room can be cold during this time as there is no heater.

Nothing serious, everything was good. But I lost my airpod there. It is a shame that a 5-star hotel cannot find a way to locate my device, where the last location was in my room.