Holiday Inn Express Stoke on Trent Reviews
Holiday Inn Express Stoke on Trent
Trentham Lakes, Sir, Stanley Matthews Way, Stoke-on-Trent, ST4 4EG, United KingdomView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Holiday Inn Express Stoke on Trent Guest Reviews
4.4/5
Very Good
128 review
Verified reviewsLocation4.3
Amenities4.3
Service4.4
Cleanliness4.5
Filter by:
Sort by:
All reviews(128)
Positive reviews(28)
Awesome stay(13)
Friendly owner(11)
Delicious breakfast(5)
Guest User
Accessible Double Room
Stayed in Dec 2024
Couples
5 review
Outstanding
Posted on Dec 12, 2024
Greeted fabulously by the staff who recognised us from a previous stay. Room was lovely and stunning breakfast. Will return for further stay ☺️
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Martin - Hotel Operations Manager
Guest User
Standard Twin Room
Stayed in Nov 2024
Couples
11 review
Outstanding
Posted on Nov 16, 2024
I love this hotel I’ve stayed in here a lot in the past when I’m seeing family very good and polite staff and welcoming I do recommend this to everyone
Response from Property: Wow, 5-stars! Thanks so much. We're happy to know you had a lovely stay at our hotel. The team will be happy to know their service was worth mentioning. We hope to see you again and All the best, Martin - Hotel Operations Manager.
EllistonBrady-Elliston
Standard Double Room with Sofabed
Stayed in Oct 2024
Family
5 review
Posted on Oct 14, 2024
Check-in was long as people were paying for the car park. They gave us a room for 2 bit there was 3 of us. Told reception, and after 30 minutes, we were told to move rooms. Sleep was okay. AC/ heater didn't work, beds were okay bit hard. The shower had low water pressure, making showers a long time. The breakfast was awful, too many people not enough tables. Greasy, stale bread, pancake machine didn't work. Kept running out of everything.
Response from Property: Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Martin - Hotel Operations Manager
Guest User
Standard Twin Room
Stayed in Aug 2024
Family
1 review
Amazing
Posted on Aug 7, 2024
Very friendly staff. Very efficient. Good value for money and breakfast was well cooked and prepared with the staff being attentive and helpful.
Response from Property: Thank you for the fantastic review!Martin - Hotel Operations Manager
Shavon
Standard Room
Stayed in Jul 2024
Family
1 review
Outstanding
Posted on Aug 24, 2024
I really enjoyed my stay with my family here on my birthday,everything was amazing, would definitely stay here again.
Response from Property: Wow, 5-stars! Thanks so much, Shavon. We're glad to see you had an enjoyable stay. We hope to see you again and All the best, Martin - Hotel Operations Manager.
Guest User
Standard Twin Room
Stayed in Jul 2024
Family
1 review
Outstanding
Posted on Jul 11, 2024
The staff was friendly and helpful the breakfast was good. The cleanliness of the room was excellent and had a good night sleep. The only minor complaint from myself is that they closed the bar early so was unable to have a quick pint 🙁. But would definitely use again if in the area.
Response from Property: Wow, 5-stars! Thanks so much. We're glad you felt the team were friendly and helpful. That's what we like to hear! What's better than a filling breakfast to kick-start your day? We're happy you enjoyed it. We appreciate the feedback and we hope to see you again. All the best, Martin - Hotel Operations Manager.
jeffera
Standard Double Room with Sofabed
Stayed in Jun 2024
Couples
12 review
Outstanding
Posted on Jul 28, 2024
Pleasantly surprised. Definitely would rebook. Also had gluten free station for breakfast which was a nice bonus
Response from Property: Wow, 5-stars! Thanks so much, jeffera. We're thrilled to hear you had a pleasant stay. We hope to see you again and All the best, Martin - Hotel Operations Manager.
Guest User
Standard Twin Room
Stayed in Dec 2023
Couples
6 review
Very Good
Posted on Jan 4, 2024
Staff are friendly and helpful. Steve is smart and good at problem solving. I’ll highly recommend for stay.
Response from Property: Hi, thanks for taking the time to review our hotel! We're glad you felt the team were friendly and helpful. That's what we like to hear! Thanks for the recommendation and we hope to welcome you back. All the best, Martin - Hotel Operations Manager.
Guest User
Standard Double Room
Stayed in Feb 2024
Couples
1 review
Great
Posted on Feb 4, 2024
We really enjoyed the food. Excellent service. Cheerful staff and very comfortable
Response from Property: Hi, thanks for your review of our hotel. The team will be happy to know their service was worth mentioning. It's great to see you enjoyed the food you had during your stay. We hope to see you again and All the best, Martin - Hotel Operations Manager.
Guest User
Accessible Double Room
Stayed in Jan 2024
Business travelers
1 review
Great
Posted on Jan 31, 2024
Excellent value, good breakfast and service
Response from Property: Hi, thanks for taking the time to review our hotel! We're glad to see you had an enjoyable stay. We hope to welcome you back and All the best, Martin - Hotel Operations Manager.
Guest User
Standard Double Room
Stayed in Jun 2023
Couples
1 review
Outstanding
Posted on Jun 29, 2023
Wonderful stay, all welcoming staff and lovely room, all clean, will recommend hotel to family and friends.
Sylvine Maguire
Accessible Double Room
Stayed in Jul 2023
Couples
2 review
Outstanding
Posted on Jul 21, 2023
Nice hotel for 1 night. Well clean and the staff was friendly.
Muhammad Abdullah
Standard Twin Room
Stayed in Nov 2024
Solo travelers
3 review
Outstanding
Posted on Nov 24, 2024
All good
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Martin - Hotel Operations Manager
Anonymous User
Standard Double Room with Sofabed
Stayed in Dec 2022
Business travelers
2 review
Posted on Dec 23, 2022
Got there just after 3pm and the room wasn’t ready, almost 2 hours later the room was ready, in that time we waited in the lobby, nothing was offered to us, no care in the world. The room was lovely and clean, the heating was shocking tho, personally I wouldn’t stay again as for the price you can get better. Location there
Is a harvester next to
It and that’s it, if you don’t drive you’re going no where.
Guest User
Standard Double Room
Stayed in Aug 2023
Business travelers
20 review
Very Good
Posted on Sep 1, 2023
Great stay for a last minute booking.