Hotels near Stone, Stone

We had our wedding at the upper house recently and we really feel this place is a hidden gem! From all the staff to the venue itself we could not fault it! They were so supportive, helpful and reassuring throughout! Would highly recommend!! Ellie came up to see me in the morning whilst getting ready just to check over a few things. We really wanted an outdoor wedding but obviously British weather would not have been guaranteed. The team quickly managed to get everything outside for us to be able to have the day we really wanted! And it couldn’t have been more perfect!

Receptionist was lovely, polite and friendly. Easy booking in and parking was nearby. We were en route to a dog show. Room was very basic and quite dated. Bed was super comfortable and plenty of room for us and the travel dog crate. Powerful shower but the bathroom could do with a deep clean and an update/refresh as it was tired and dated. A Shame that there is only McDonalds on site for food. Overall it was OK but I wouldn't stay there again.

First of all, nothing to do with any of the staff, all lovely and very accommodating. It’s short staffed and that’s where most of the problems lie. We stayed here for 2 nights this week as a family Of 4, 2 adults and 2 kids under 3. The room was nice and clean, but when we got there the pull out bed had no bedding at all, we checked in about 9.30pm, so it wasn’t ideal when wanting to get the girls into their beds. Went to phone reception… the phone was broken. I managed to find the hotels reception number online so I called reception, and Laura from there came to the room with bedding and extra towels and even offered to make the bed for me, I said she didn’t have to but she helped me anyway, and she was amazing with our 2 children. Honestly, one of the best customer service experiences I’ve had in a while. The next morning we headed to breakfast… this was a shambles. First of all it was a struggle to get a table, we got ushered into a strange little conference room filled with dirty tables, we sat at the only clean one. Went to get a high chair for our baby… no high chairs. Went to get food, almost everything had run out, no juices or glasses, mugs for tea and coffee. Managed to get a small Plate of food, no cutlery to eat it with. Honestly Shocking. That evening Laura was on reception again and she came over and made a fuss over our children when she seen us, our baby absolutely loved her, she really is a credit to the hotel. I chatted with her and another girl with glasses who’s name I can’t remember, but she was also amazing with the baby, it makes such a difference when going anywhere and the staff are kind to my children, it always makes me want to return. The second morning for breakfast we got a high chair and again we’re put into the strange little room, again all tables dirty and full of plates, a nice girl called Anna cleaned it for us and apologised about the wait for a table. No mugs again, Anna got one for me, managed to get a small amount of juice with our breakfast, until it ran out again. Over all, it’s a staffing issue, the staff there are all amazing and did what they could when they could do it, but there needs to be more staff, it’s the school summer holidays and it seemed the dining room was running on 2/3 staff members.

We stayed in The Swan for just 1 night as we were attending a wedding close by. Everything & everybody was 1st class!! Our plans changed just 24hrs before & we were arriving earlier than planned. I telephoned The Swan to ask about an early check in & the very helpful lady explained that they couldn't guarantee it but she'd put in a request. When we arrived just before midday our room was just being finished & within 15mins we were able to check-in so a big Thank You to the housekeeping team. The room itself was fabulous, big & bright & very comfortable. Breakfast was superb - the eggs benedict were 2nd to none & as I don't drink tea or coffee I asked for a hot chocolate which was really good. All the staff were so friendly, helpful & genuinely wanted to please. Thank you very much for a short but very sweet stay.