Best Western Mystic Hotel

The hotel was very modern and clean and the workers were very friendly and helpful. We enjoyed the pool and free breakfast. Checked in on a Friday for 2 days and it is the perfect location for visiting all that Mystic has to offer, would definitely stay there again.

The manager at this location was great! Very professional and knowledgeable! He made us feel right at home. Any questions or concerns we had was answered with a smile ! This hotel has had some recent updates and is looking great! We will definitely be back!

I would never stay in this hotel if it were the last one available. The room we stayed in had black mold all on the walls, the odor in the room was a moldy smell. The rug was so stained and the pool was so green and foggy. Absolutely disgusting. I tried contacting the hotel 2x via phone but they never returned my call. I had to report to the BBB. The hotel finally responded to them but lied and said I refused to move to a different room which I was never offered and claim the black on the walls was not mold.

If you are looking to find a hotel in Mystic, CT DO NOT STAY HERE we found 2 mice in our room the first night. My boyfriend booked this hotel through *********** and then Quality inn charged him after he paid through ***********. We found out the night we got back home. He has now been on the phone trying to get a refund from the second charge and the Quality inn/ Booking has been super dismissive not wanting to give back the refund even AFTER finding mice. Save yourself the headache and do not stay here!!! This has been a truly disgusting experience!

This is an ok motel. Not the brightest, not the cleanest it is what one would expect from a Quality Inn. The wallpaper was coming off the wall and the bathroom seemed clean but it just had an ick factor for me. There were stains on the rug. All in all if you could find no where else to stay its ok but there are nicer places to stay in Mystic.

I was concerned when I saw the 2.8 rating on *********** but I try to never let reviews deter me because I’m not super picky. The room was very spacious, my husband and I were quite surprised at how large it was. There was a fridge and a microwave which was nice and a couch, desk, ad a coffee table. My husband and I also appreciated two large mirrors instead of just one. Bed was comfortable, pillows were not great but we brought our own so it wasn’t even an issue for us. I’d recommend doing the same. Bathroom was large and clean. The hairdryer though is outdated and it took forever to dry my hair, not a huge deal though. I just recommend bringing your own. The water stayed hot and never went cold on either of use and water pressure was average for a hotel. In the shower was the only time I ever heard any outside noise.. just some banging around but it didn’t bother me. Staff was friendly and check in and out process was very quick. Price was great too. Yes it could use some improvements like wallpapers which is peeling in some places or new lamps but it was clean, comfy, and just want we needed for two nights. I would have stayed a week here. We would definitely stay again.