Grand Hotel Kempinski High Tatras

Surely one of the best Kempinski hotels. We've been visiting this one for some 10 years. Many top hotels fade or rest on their laurels: not this one! Service superb, location stunning, spa wonderful and absolute attention to detail everywhere. Its architecture and build quality mean that it will stand the test of time - aging with character and grandeur. Very few English visit - crazy really as it is a 2 hour flight to Poprad Tatry from Luton, a 2 min taxi to the train station and then a wonderful electric carriage takes you to the top at Strbske Pleso - for the princely sum of 2 euros. Beats any 5 star hotel in England, especially when you consider its value for money. Enough from me; we'll be back for sure.

Me and my daughter stoped only for a coffee and some snack in their lobby bar. The amenities are lovely, atmosphere nice, lobby bar is cozy and welcoming. The coffee and hot milk chocolate we ordered were very good. BUT. The service was incredibly SLOW! We were siting at the bar 15 min when finally somebody noticed we were there and brought the drink- menu. Then we waited another 10 min when finally another waiter came to take our order. Yes (!) and it took another 15 min when he finally brought my coffee and another 5 min to bring a hot chocolate for my daughter. Yes - they brought it separately! Would you believe this in a hotel like this where you pay for macciato 6 Eur? Then I decided that I wanted to order some snack. Took another 10 min while they brought me the menu list. The lobby bar was not even half full. Should I continue? I don’ t think so. The waiters were nice and polite, excused for slow service and then speeded -up, but still…. This was not 5- star experience.

Heaven on earth! Amazing hotel! Loved every minute of our stay. Incredible service, great breakfast, nice rooms and the spa was an absolute dream!

The views are spectacular , the staff at the reception are nice, not that much at the Zion spa . English is a problem , they all speak Slovak and polish. No air condition in the whole hotel. How come , a 5 star hotel without air condition in the summer where temp is 95. They asked us to open the window and they brought us a fan from 1990 . All the bugs in the valley end entering through the open window. Breakfast is greasy and don’t expect any one to smile at you. Definitely , not worth the money, few other options in the area probably better. Over priced with less amenity . Not to mention , the spa receptionist did have much of decency . If you don’t speak Slovak , look somewhere else.