TownePlace Suites Cleveland Streetsboro

Please see the email below that was sent to Marriott: Good Afternoon My name is Nicole McCorvey and I am a Marriott member I do patronize the hotel chain often whether it is a direct book or a third party. On 8/07 I booked a room at Town place in Streetsboro (under trip.com) due to the tornado that went through our area, we were in need of a place due to the need for oxygen. Thankfully we were able to receive a battery operated tank and everything worked out. and we did not have to bring our senior parents from Parma to Streetsboro. I reached out to the property and was told no refund, which was ok I then called back to inquire about a credit the representative (Adam) informed me that the manager was not avail and he would ask her tomorrow I informed him tomorrow would be to late and he stated "well if the room goes to waste, it goes to waste" I informed him that that was terrible customer service. and an extremely rude thing to say. He (Adam) begin to take deep breaths, I stated to him that the deep breaths on the call are also extremely rude and not necessary. He stated he would leave notification for his manager for the credit 08/08 arrives and no one calls me I call the property and speak with Victoria ( NOTE: to be a general manger, she should go back and receive customer service training) she stated "you've called here three times and nothing can be done for you." I was present when you spoke with Adam the first time, she cut me off and kept saying we told you already. This is not true, it is up to the discretion of the property I can tell you I will NEVER patronize that Townplace and word of mouth is the greatest advertisement Sincerely An extremely dissatisfied Customer Nicole McCorvey

staff was unpleasant

My boyfriend and I wanted to get away for a night and the room was very clean and comfy. The front desk answered all the questions I had before booking online prior. The breakfast was decent and had variety. The kitchen was very spacious for us to cook dinner. We had the outdoor pool to ourselves which was fun. Would highly recommend. Thank you to the staff.

I had specifically asked for an earlier check in time as we had to get ready for an party but we ended up waiting. Also, there was no hair dryer in the room, which at this time and age is already pretty standard.

The room was very clean and the bed was comfortable. The little stove was outdated. The pool was too dirty to use. The food was awesome. Overall a decent deal for 1 overnight in Twinsburg. Nice and friendly staff and free cookies and coffee. Very nice big closets for the rooms and nice tubs

The hotel stay was nice, the only complaint was the mattress of the sofa bed. This hotel is pet friendly, which is very rare.

Convenient location, right off route 80. We used this as a stop on our way to northern Michigan.

Staff was very welcoming. The rooms were nice, clean & cozy. Would definitely stay again!