Name: Grand Hotel des Iles Borromées & Spa
Address: Corso Umberto I, 67, Stresa, Piedmont, 28838, Italy, Corso Umberto I, 67, Overseas, Italy
Rating: 4.5

Grand Hotel des Iles Borromées & Spa Reviews

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Great location on the lake with all walking distance ...the spa sauna is very good and modern...where the rooms and hotel is very ornate with lots of history...highly recommend

Exceptionnel. Un plongeon dans le passé dans lieu historique

Exceptional. A dive into the past in a historic place

非常舒適非常好，就像住進皇宮一樣，服務人員也很熱心，裏面餐廳也很好吃，價格也不貴，也就人均1000而已，裏面的spa非常好

It's very comfortable and nice. It's like staying in a palace. The service staff are also very enthusiastic. The restaurant inside is also delicious. The price is not expensive, only 1,000 per person. The spa inside is very good.

Sehr geehrte Damen und Herren,
nur die besten Eindrücke!
Bei alledem, könnte das Frühstück ein bischen interessantes sein!
BG
Familie Bandjuk aus Leipzig.

Ladies and Gentlemen
only the best impressions!
With all that said, breakfast could be a little interesting!
bg
The Bandjuk family from Leipzig.

Airport pickup service

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Swimming Pools

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Sauna

24-hour front desk

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Golf course

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Pets allowed

Non-smoking room

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Por segunda vez volvimos a este hotel que nunca decepciona aunque deben mejorar la forma en que exponen las ofertas. Al llegar al hotel pedí que quería tener la oferta relax total que figuraba en la pagina web. En la mima décia  desde 1399 Euros por lo que di oor obvio que ese era el precio para 3 días ( publicidad engañosa, sin necesidad.). Pensando que este era el precio me dijeron en el chek in que no podían generarlo ellos, debía subir al Spa para arreglar con la persona de ahí. Subo al Spa antes de hacer chek in; y le muestro a la persona la oferta a lo que me dice que si la podemos tomar. Me dice que lo debo arreglar en el chek in. Bajo a chek in y hago la gestión por el programa Relax Total.  Después de un buen rato me dicen que esta ok y les pido para pagar toda la estadía. Siempre hago de esta forma. Cuando voy a pagar cada habitación ( eran 2); me dicen que el total de ese programa eran 1799 Euros en vez de 1399 Euros. Les reclamo que en el Spa había mostrado la oferta y que me habían dicho que estaba ok pero me dicen que esa tarifa es para otros meses, no el que estaba en curso. Yo ya le había dicho a mis acompañantes que tomaríamos ese programa. Estaban todos ilusionados. Pero al enterarme que valía 400 Euros más de lo que decía en la página inicial tuve que cancelar. Pedí para hablar con el Gerente y este me dijo que no iba a hacer nada; no siquiera una atención por haberse equivocado cuando subí al Spa ( que ellos me mandaron) y le mostré el programa a la chica, la que me dio el ok. Un Gerente que no sabe tratar a un cliente. Yo tengo empresa y si me pasa eso busco una solución. Ellos alegaron que si yo ponía la fecha me arrojaba el precio que decían ellos. Cosa que era verdad.  Pero entonces , porque me hicieron ir al Spa para arreglar la oferta? Y si la chica me dio el ok cuando le mostré el precio y el programa; no deberían haber aido flexibles ? Que necesidad tiene el hotel de hacer publicidad engañosa ? La verdad que el hotel es espectacular. No tengo nada que decir respecto a sus habitaciones, las piscinas , el Spa etc. Todo es de primera.  La cena que tuvimos ahí no me gustó. Cara y porciones muy pequeñas.  El resto todo de primera. Aconsejo que cambien la forma de promover estas ofertas Igualmente recomiendo el hotel. 

The hotel lived up to the brochure description as a first-class hotel overlooking Lake Maggiore. It is situated close to Stresa centre and ferry terminal, a very leisurely 7 or 8 minute stroll away.  Our lake-view room met our expectations (well, almost, see later comment). It was spacious, spotless and had an excellent view over the lake. Regarding dining in the hotel, we only had breakfasts. The breakfast staff were very polite and efficient, guiding us to tables inside or outside. Breakfasts operated on a buffet service and choices were more than enough for our needs. A caveat, though…if you wish eggs other than the available scrambled/hard-boiled, you may be charged for them (it’s not the money, just a matter of principle!).  We didn’t visit the acclaimed spa but the outdoor pool facilities were excellent. The decor inside the hotel and the gardens outside were worthy of multiple photo-shots.  There was one surprising aspect of this five-star hotel and that was the absence of tea/coffee facilities in our room. This was taken for granted in other top hotels that we have been lucky enough to visit.

This is a very grand hotel and has grandeur in spades from first sight. This is carried on in to the the reception and lounge areas which ooze Bel Epoque glamour. We spent four days here in June 23 and really enjoyed our stay. The outside pool area which has recently been upgraded and the spa facilities really are the best we have ever encountered. Breakfast in the morning was excellent although the variety of fresh fruit was limited and the bread is a bit dull but there was plenty of choice so you won't go hungry. All the staff we met were very efficient and friendly. Our room was 218 and was very pleasant but the bathroom must now be 30 years old and a big omission is a stand-up shower. Instead there is a jacuzzi bath which looks a bit downmarket and I think went out of fashion in the 80's! I would sacrifice a basin for a proper shower. I also think the outside bar (or inside) should have draught beer available - I walked up to the top of Mottarone (it's a good three hour walk BTW) and was able to have this from the tiniest cafe on the top so it should really be available in a 5 star hotel. Lastly if you choose to have dinner in the hotel - it is very good but I wouldn't opt for the fish soup. If you do stay here, we would definitely recommend the trip to the islands which are fascinating. Thank you Hotel des Iles Baroness.

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Discover 98 reviews of Grand Hotel des Iles Borromées & Spa, rated 4.5 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Grand Hotel des Iles Borromées & Spa Reviews: 98 Verified Reviews Latest 2024 | Trip.com

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Grand Hotel des Iles Borromées & Spa Reviews

Grand Hotel des Iles Borromées & Spa

Grand Hotel des Iles Borromées & Spa Guest Reviews