Trafford Hall Manchester, Trademark Collection by Wyndham Reviews

Response from Property: Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your overnight stay with us. It's great to know that our staff could be of assistance and that you appreciated the upgrade to your room. We strive to provide a superb experience for all our guests, so it's fantastic to hear that you found the room very clean and the breakfast to be excellent. We're also glad that our convenient location and on-site parking added to the ease of your stay. Your recommendation means a lot to us, and we look forward to welcoming you and your colleagues in the future. If there is anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Thank you once again for your kind words. Safe travels, and see you soon!

Response from Property: Thank you so much for choosing to stay with us and for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay with us after flying in from New Zealand. It's great to know that our team was able to accommodate your early arrival with an early check-in and an upgrade to ensure your comfort, especially with the air conditioning. Providing a seamless experience from the moment you arrive is always our goal, and we're delighted that we could start your visit on such a positive note. Your compliments regarding our breakfast service are greatly appreciated. We're glad that you enjoyed the delicious pancakes from our menu, even though we typically offer a buffet breakfast. Our team strives to provide a variety of options to cater to every guest's preferences. Once again, thank you for your recommendation. We look forward to welcoming you back on your next visit to the UK!

Response from Property: Thank you for taking the time to share your feedback with us. We appreciate your detailed review and apologize for the inconveniences you encountered during your recent stay. We regret to hear that the room did not meet your expectations despite being upgraded to a king suite. Your comments regarding the discrepancies between our website and actual prices, as well as the amenities provided, have been duly noted. We are currently reviewing and updating our website to ensure accurate information is displayed at all times. Regarding the cleanliness issues you experienced, including the mattress, pillowcase, and other areas mentioned, we sincerely apologize for this oversight. This does not reflect the high standards we strive to maintain. Your concerns have been shared with our housekeeping team for immediate attention and improvement. We understand your frustration with the room service order process. We are exploring solutions to ensure easier access for our guests, especially in rooms without a traditional phone. Your feedback regarding the maintenance issues such as paint, filler, and bathroom amenities has been forwarded to our maintenance team to address promptly. Please accept our apologies for the lapses in service and presentation you encountered. We truly value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience that reflects the true standard of our hotel.

Response from Property: Thank you so much for taking the time to share your experience with us. We're delighted to hear that you and your son had such a positive stay, especially during an exciting game at Old Trafford! It's fantastic to know our location, just a short walk from the stadium, was convenient for you and that you found our hotel clean, quiet, and perfect for your needs. We pride ourselves on creating a welcoming atmosphere, and we're thrilled that our friendly staff and the quality of our food left a lasting impression. We look forward to welcoming you both back for your next visit. Thank you again for your kind words!

Response from Property: Thank you so much for your wonderful review! We are thrilled to hear that you had such a pleasant stay with us and that our location was ideal for your needs. It’s great to know that our team’s friendliness and service made a positive impact on your experience — your kind words mean a lot to us. We’re also glad that you found the room comfortable and enjoyed the breakfast and dinner offerings. Cleanliness and comfort are our top priorities, and it’s fantastic to hear that everything met your expectations. We look forward to welcoming you back soon!