Ascend Collection Hotels in Studio City

Hotel closed to Universal studios, walking around 5 minutes. Great room, clean. The only bad was check in time waiting too long. We were arriving 12 pm and we had to waiting till 4 pm to get our room.

The room looked nothing like the pictures and was old, outdated and dirty and there were two drunk and high guys below us who were yelling all night and got into a fistfight with each other. I couldn’t fall asleep until 4:30am

The place was clean, comfortable, quiet, provided breakfast, extra towels, and Said made us feel very welcome and comfortable. Said was able to let us know about places to eat nearby. I would start there again when I go to Universal Studios.

The EL Patio is here to get your money, and they get it any way they can. I had a horrendous experience at this motel. I don’t like the fact that I am about to lead into what they may interpret as trash talk, I assure you I am being completely honest. This was a bad experience and I solely blame the way this place is run and cared for. My reaction is completely justified, and I write this now to protect others from falling into this trap. Recently, the electricity was shut off at my apartment for a few days. One of those days, my partner and I decided we wanted to stay at a small hotel for the evening. We live nearby the El Patio, and we thought it looked kinda cute on the outside. It looks like an older motel, set back on a rectangular lot. They advertised having a free breakfast online which helped sell me on renting the room there, but after my credit card had cleared, and I received my non refundable room booking confirmation, in the fine print it stated that this rental did not include breakfast. False advertising if you ask me. Check in is at 3pm and check out time is 11am which is not a bad time for check out, but the people who run the El Patio, were knocking at our unit door at around 10:20 to see if we were done with the room yet. It wasn’t done in a friendly way. There is a sign in the office that states that they can charge up to $300 for a deposit which is well over the amount that all amenities present are worth. The deposit is not given back at check out, they hang onto it for three to seven days. During those three to seven days it’s to be assumed they detail your room after you leave and decide how much to take out of it. My singular experience of this process wasn’t a great one. They did take money out of the deposit, even though everything was left in the same condition when we arrived and charging people $50 to $75 for a small spot on the cheapest thinnest towels I’ve ever seen, is the complete opposite of what a hotel is supposed to be offering. Hospitality and relaxation are two wonderful things good hotels provide, this is definitely a motel, that even other reviewers have reviewed being hostile, cheap, overpriced, and uninviting. The rooms are maybe 300 square feet with two uncomfortable queen sized beds or a king bed, all with a uncomfortable thin polyester comforter and two small cheap unfluffy pillows, a small cheap table with two equally cheap flimsy looking chairs, single night stand and a very cheap and smaller lcd television hooked to the wall. The television has weak sound and is not a smart tv, the model is very dated but does have hdmi hook ups available for your devices or computer. There are three WiFi signals for each side of the hotel lot and all three signals are described on my computer as ‘weak risky insecure signals.’ After a few minutes of using their signal, I disconnected due to slowness, signal brown outs and the worry of security of my devices and used my own cell signal instead.

advantage: 1/The younger brothers at the front desk have a very good attitude! 2/The hotel has a shuttle bus to and from Universal Studios, but you need to check with the front desk in advance and return time. 3/ Opposite the big supermarket that is open until 2am, it is very convenient! Disadvantages: 1/ Hygiene, the room is a bit smelly, I am very sensitive to the smell, 2/The toilet constantly finds ants 3/The room is large but the bathroom is small! 4/ Only give us a set of towels, forget to put a hair dryer, but also ask the front desk. Too speechless!