Geno Hotel Shah Alam

一切都不錯

Nice, very welcoming and clean

Hotel: I am afraid that my comments will be harmonized, but please believe that I have 10,000 words of uncivilized language in my heart. First, I checked in and waited in line for an hour. There was only one receptionist, and there was no smile to welcome guests throughout the whole process. A group of people waited for half a day before other staff came down to help. I applied for room card 512, but someone had already checked in when I entered the door, and it was a Muslim woman inside! Fortunately, I left in a hurry, otherwise there would be international disputes! I ran to the front desk to inform that there was someone in the room, and the front desk looked impatient and gave me the correct room card 612. I put away my luggage and went downstairs to find food, but the elevator door on the 2nd floor could not be closed! When I came back, I kept failing to swipe the floor! What was even more incredible was that I got up at 8 o'clock the next morning to go to the bathroom, and I actually ran into a man swiping his card to enter my room! I was so shocked that I lost all my sleepiness. I opened the curtains and found that there were many small crumbs on the floor, and the pillows were all yellow grease and sweat! No wonder the strong perfume smell in the room was covered! I instantly vomited and applied for early check-out. (The original plan was 2 days). Ctrip: After learning about my application, they promptly understood the reason and proactively communicated the problem to the hotel leaders, but the hotel repeatedly rejected them ruthlessly and unreasonably, and they still did not admit the fact that someone broke in! I never thought about compensation, I just wanted to refund the price of one night. It cost me more than 800 yuan for two days. It was not worth it at all according to the four-star standard! Here I declare that I only target bad hotels, not Ctrip! Ctrip was professional and patient in the process of handling this matter, and they coordinated with the hotel from the perspective of customers. After 50 hours of efforts, the hotel had ignored Ctrip customer service for a long time. In the end, Ctrip also paid out of its own pocket to make up for part of the room fee. Although I didn’t want it, I was moved by the professional attitude. I travel for business all year round, from Airbnb, booking, and Qunar, to now, it has been nearly a year since I started using Ctrip and it is my first choice. There is a certain reason!

Beautiful and fragrant hotel..big room...parking price RM.8.00/out..

Satisfied, hygienic and clean