The Reef Hotel and Residences

The Reef Hotel and Residences Reviews

The Reef Hotel and Residences

532 Waterfront Rd, Subic Bay, Central Luzon, 2200, PhilippinesView Hotel Details
The Reef Hotel and Residences
The Reef Hotel and ResidencesThe Reef Hotel and ResidencesThe Reef Hotel and Residences
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The Reef Hotel and Residences Guest Reviews

3.4/5
22 review
Verified reviews
Location3.5
Amenities3.4
Service3.5
Cleanliness3.4
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All reviews(22)
Positive reviews(6)
Reviews with photos/video(3)
Negative reviews(3)
Kristine Joy
Family Suite Bay View
Stayed in Jul 2024
Family
2 review
1.7/5
Posted on Jul 24, 2024
Smells cockroach and Trainees are not helpful. We passed through them careying our luggage and no one took the initiative to help us.
SMPR
Deluxe Room with Bay View
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 11, 2024
The place is very clean,I realy love the ambiance and our room is in thr front of the beach.
Annaoinkyyyy
Family Suite with Park View
Stayed in Mar 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Mar 31, 2024
The location is nice :)
Response from Property: Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional experiences for our guests is always our top priority, and it's wonderful to know that we were able to meet your expectations.
Hazel
Deluxe Room with Bay View
Stayed in May 2024
Couples
1 review
4.5/5
Great
Posted on May 11, 2024
Room 209 bayview area has a bad internet connection and airconditioning is bad especially in the afternoon. Good thing they provided us Efan for proper ventilation.
Kevin
Junior Suite
Stayed in Dec 2023
Couples
1 review
2.5/5
Posted on Dec 17, 2023
This hotel clearly needs complete overhaul. -The towels were very old and didnt look clean for me to use it -They only provide you with 1 keycard so when you take the keycard and go out of your room, you can't leave the a/c running when going out -The a/c and tv remote were not working. I had to turn off the a/c from the main breaker to turn it off since you cant even adjust the settings -Flooring discoloration can be seen due to old age -very understaffed: i only saw 1 maintenance employee during our whole stay -event outside went on til 12am and it was a very loud for us to sleep The only positive thing I noticed was the beautiful location of the hotel. Other than that, i would recommend staying on it.
Anonymous User
Deluxe Room with Park View
Stayed in Feb 2023
Couples
14 review
4.5/5
Great
Posted on Feb 27, 2023
No pool and breakfast. Room is a little dark as well. But besides that, our stay was all good.
Guest User
Stayed in Aug 2023
Other
2.0/5
Posted on Aug 15, 2023
Early check-in is allowed. Unfortunately that's the only good thing I could say about Reef Hotel. The hotel is not properly maintained. Paint on the room walls were chipping. Towels are clean, but the color has turned from white to gray. The most frustrating thing here is the poor WiFi signal in the room. Had to use the cellphone data throughout our stay. With a lot of hotels in Subic, i thing I'll check out other places next time.
Guest User
Stayed in Jan 2023
Other
4.0/5
Very Good
Posted on Jan 31, 2023
I've now stayed at the Reef 3x and have already booked my 4th stay. Five reasons why I like it and 2 suggestions for improvement: Likes 1.It's located on Waterfront Road which is a much livelier and more pleasant area than Dewey Ave where I used to stay in Mango Valley 2.While there are very few staff (vs most other Subic hotels with too many staff but most without a clue what to do), they are efficient, pleasant and know what they're doing 3.If you book at the hotel, it's a mere P2300 for a park facing room. That's less expensive than booking online and less expensive than any other decently-rated hotel in the area 4.Room as fridge and it gets cold quickly (some of fridges at Mango Valley takes hours to get cool) 5.Lots of natural light in the rooms and in the entire hotel Potential improvements: 1.Rooms have the card system where power goes off when card out of slot. This means after 10 hrs of cycling, I come back to a warm room vs being able to leave a/c on at low level while I'm gone 2.Rooms starting to look rather worn. Some fresh paint wouldn't go amiss. This has been a great budget choice for me when all I need is a place to crash overnight when I'm cycling for two days.
Guest User
Stayed in Jan 2023
Family
3.0/5
Posted on Jan 31, 2023
Overall, it was ok because of its location. It is along Waterfront Boulevard so it is accessible to dining places and also to the boulevard to watch sunset, have a walk, bike or jog. There is a 7-11 store just at the ground floor of the hotel so very convenient too. The big minus point is that the hotel did not have elevator. Very difficult for my 89-year old mom. When I booked the hotel online, I already sent a message that we have a senior with us and accessibility is very important. I asked that we be given a room at the ground floor. Turns out, there is no hotel room at the ground floor. All rooms are from second floor and up. The big plus point is that the hotel staff were so helpful and attentive. They helped carry our bags to our rooms. And they immediately changed one of the rooms when (upon our return from dinner), we discovered the room to be heavily infested with red ants. The immediately gave us a new family room near our other rooms. There is no free breakfast (contrary to what is published here). They do not serve breakfast at all. No swimming pool. Parking is free and just in front of the hotel.