Guest User
September 30, 2024
Booked a family room for 19th August for my sons birthday so we could get a full day in at Thorpe Park. Got to the hotel around 8pm, checked in fine. Got to our room all the beds made up, sweets and drinks for the kids nice touch. Then noticed 3 beds, double and 2 singles but only three pillows. Wife phones reception no answer. Go down 4 floors to reception sorry we've run out of pillows. My wife and eldest son then walked over the road at 23:30 to Tesco. The homeware dept was closed off as they shut at midnight, after asking staff they eventually managed to buy 2 pillows. Room was nice, pleasantly air conditioned, quiet and we were comfy enough but not having enough pillows is pretty basic stuff. Car park next to hotel is handy but very snug, for confident drivers only plus you have to pay, get a code from hotel for a discount. Made a claim under the goodnight sleep guarantee and they've been fobbing me off since 23rd August. I get told we're investigating, we it's been FIVE WEEKS now. Love the hotel esp the views of London from the glass lift, fact parking is literally attached to the hotel and affordable. LOADS of food places nearby KFC, Papa John's plus chip shop so cheap vs hotel restaurant. Breakfast at £10 is good catered to a vegan and the rest of us at a little of everything from fruit to cereal to a full cooked English to pastries plus up to 2 kids eat free per adult breakfast purchased. £20 for all you can eat buffet breakfast for 4.