The Kingdom Resort Reviews

Response from Property: Hi Arthur, thank you for your review, and for your kind words about our service staff and well laid out units. However, we are truly sorry for the issues you encountered with the insulation, as we always aim to provide a restful and enjoyable experience for our guests. Your comments are taken seriously, and will be looked into by our team. We hope to offer you a much-improved experience in the future.

Response from Property: Dear Guest, thank you for taking the time to share your feedback regarding your recent stay at our resort. We truly value all feedback from our guests, as it helps us improve and provide better experiences in the future. We want to start by expressing my sincerest apologies for the inconvenience and disappointment you experienced regarding your jacket. Likewise, we can imagine how frustrating it must have been to realize you left it behind and then to hear that it couldn't be located. After thoroughly investigating your report, we regret to inform you that despite our efforts, we were unable to locate your jacket in our lost and found. We take all reports of lost items very seriously, and our team diligently searches for any misplaced belongings. However, in this instance, it seems that your jacket was not located. We assure you that we take the security and well-being of our guests very seriously. While we understand your concerns, we want to emphasise that our team strives to maintain the highest standards of integrity and professionalism. Regarding your comparison with your friend's experience at the Istanbul airport, we can understand how it may seem inconsistent. However, every situation is unique, and we do our best to assist guests with retrieving their lost items whenever possible. Once again, we apologise for any inconvenience this may have caused you. We appreciate your patronage and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve. Kind Regards, The Kingdom Resort

Response from Property: Hi Lilian, thanks a million for your valued feedback. We're thrilled that you had an amazing stay, and that you enjoyed the various activities that we offer to our guests . We aim to create memorable experiences at each turn, and it sounds like we hit the mark with your visit. Looking forward to your next unforgettable holiday with us!