Imperial Palace Hotel Reviews

Response from Property: Dear Excursion20996848410, Thank you very much for sharing your wonderful experience at Imperial Palace on TripAdvisor. We are thrilled to hear that your wrestling trip turned into one of the best stays ever! We are delighted to know that you enjoyed our prime beach location, shopping options, and the wide range of facilities our all-inclusive package offers. It's great to hear that you made use of our indoor and outdoor pools, spa, and beach access. Your kind words about the fun beach activities and sports available during the day are very much appreciated. We strive to provide a variety of entertainment options to ensure our guests have a memorable and enjoyable stay. Meeting new people and having fun are at the core of the experiences we aim to deliver, and we're glad that you had such a positive experience both with our activities and with our pricing. Thank you again for your positive review. We look forward to welcoming you back to Imperial Palace for another fantastic stay! Best regards, Team Imperial Palace

Response from Property: Dear NorthStar03344428590, Thank you so much for your wonderful review on TripAdvisor. We are thrilled to hear that you found Imperial Palace to be the nicest hotel you've ever stayed in. We're delighted that you appreciated the cleanliness and luxurious yet balanced atmosphere of our venue. It's great to know that our location offered plenty of activities within walking distance, making it perfect for a family vacation. Your kind words about our staff mean a lot to us. We take pride in our team and their dedication to providing exceptional service. Your feedback about their hard work and friendliness is truly appreciated. Thank you again for your glowing review. We look forward to welcoming you and your family back to Imperial Palace for another memorable stay. Best regards,

Response from Property: Dear baiceanicu, Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your detailed account, although we are sorry to learn of your dissatisfaction with several aspects of your experience. Firstly, we apologize for the inconvenience you faced regarding parking and the behavior of our staff. This is not reflective of the high standards we aim to uphold. We will investigate the issues you mentioned with our team to ensure such incidents do not recur. Regarding the restaurant and dining experience, we regret that you found it lacking in several aspects. Your comments about space, ventilation, and food variety are duly noted, and we will work on improving these areas to provide a more enjoyable dining experience for our guests. We apologize for the closure of the beach bar and any inconvenience caused at the pool bar. Your feedback regarding the staff's communication and responsiveness will be addressed with our team to ensure better service in the future. Regarding the room maintenance issue, we take cleanliness and maintenance seriously. We will investigate the bathroom concern you mentioned to prevent any recurrence. We are disappointed to hear that your attempts to contact our management did not yield a response. Please accept our apologies for any oversight in communication. We encourage guests to contact our reception or management directly during their stay so that we can address concerns promptly. In regards to your mention of complimentary bottles of champagne, please note that they include a business card for guests to contact us directly for further assistance or to resolve any issues. We regret that this was not communicated effectively during your stay. Once again, we apologize for the negative experiences you encountered. We genuinely hope to have the opportunity to welcome you back in the future to demonstrate the improvements we are making based on your valuable feedback. Warm regards, Team Imperial Palace

Response from Property: Dear R4362USrichardt, Thank you for choosing our hotel once again for your vacation and for taking the time to leave a detailed review of your stay. We greatly value your opinion and are pleased to hear that your experience this year was better than last. We are glad you found our staff pleasant and appreciated the daily room cleaning. However, we apologize for any inconvenience caused by the leftover hairs from previous guests in your room. We have addressed this issue with our housekeeping team to prevent such occurrences in the future. Your comments regarding the uneven pool table and wobbly outdoor tables have been forwarded to our maintenance team for prompt resolution. We also noted your suggestion about needing an additional worker at the food court bar during busy times and will take steps to address this. We are pleased that the new sun loungers made a positive impression and understand that our second pool needs additional attention. Plans are already in place to improve this area, and we will work on fixing the missing tiles and ensuring proper cleanliness. Your feedback about the steps being too high is important to us. We will look into potential improvements to ensure the safety and comfort of all our guests. We appreciate your patience and understanding. Your feedback helps us to improve and provide better service. We look forward to welcoming you back and hope your next stay will be even more enjoyable. Best regards, Team Imperial Palace

Response from Property: Dear holliek893, Thank you for taking the time to share your experience with us on TripAdvisor. We're pleased to hear that you had a good overall experience during your stay with the George camp group. We're glad you enjoyed the food selection, service, and our various amenities, including the sauna, spa services, and both indoor and outdoor pools. It's great to know that the market inside met your needs as well. We appreciate your feedback regarding the maintenance of the building. Please be assured that we are continually working to improve our facilities to provide the best experience for our guests. Your suggestion about extending the opening hours of certain areas is noted, and we will consider it for future improvements. Thank you once again for your valuable feedback. We look forward to welcoming you back to Imperial Palace and providing an even better experience next time. Best regards,