Ocean Reserve Luxury Suites Sunny Isles Beach

The front desk does a terrible job of explaining where to park my assigned spot was unavailable due to work on the garage. Had to move my vehicle 4 times. The second set of elevators don't work very often so you have to wait a long time to get in. Multiple outlets in the unit just don't work including the half bath I could go on the only thing good about this building is you can walk to the beach and the bed was comfy . Terribly inconvenient and annoying for a stress free vacation.

We stayed at the east tower via airbnb. First off, this is not a condominium complex, its an apartment building. Front Desk - The manager is very good the staff are so so. Know what to expect for procedures before going and pay close attention to billing and so on. Cleanliness - The place was clean and well cared for by a hard working staff. Apartments - Our unit was perfect for a family of four with a full kitchen, 1.5 baths and a nice sized balcony. Location - Perfect! Right by the beach and in the heart of Sunny Isle. Everything you need is close by. Parking - The independent parking lot beside the towers. A bit confusing at 1st but you'll figure it out. Make sure to only park in your assigned spot. All in All - Wed be happy to go back. Hope this Helps

Very nice , very clean ... Newly renovated , friendly receptionist, nice building facility, I would go again also It is very close to the nice golden beach across from the street , very well secured building .

Stayed in Building C Apartment 1124 Owner was not friendly. Said she Charges 5% if using the same credit card. Then pretended nothing would be charged on my card if I zelled her the money. Tried to convince me to get a smaller apartment. I refused. The apartment was extremely dated but clean. She Lied and said the apartment didn’t come with cable; pretended her 3 smart TVs couldn’t log on to Netflix or it was not free, though I explained in Russian via text, I had my own Netflix account. On my third day, she entered the apartment while I wasn’t there and after I complained to the front desk about not having cable. She then “magically” placed a cable box next to the living room TV. Then she canceled my reservation as though I never showed up. When I asked why would she cancel my reservation? She text it was a mistake. When I checked my Master card account, I realized a deposit of $150 was on my card from day #2. In addition, I paid the building $41 or $45 for “registration fees.” I then realized I got “duped.” I called Priceline who told me to call ***********. *********** made me accept a call from the Philippines for customer service and never resolved anything after 1 hour. Because the owner canceled me, I also did not have a pin # for my booking.con reservation. Then I received an email from *********** asking how was my trip. I said I never got my refund. I text the owner, three times after 10 days and she didn’t respond. Finally, I said I would report her to city of Sunny Ilse and that’s when she responded. After, 1 day she said she would “take over her account.” She then requested a bank statement. I never heard from her after that, nor did I can my refund after 1.5 months. This was my first Airbnb and last Airbnb rental thanks to this experience. FYI: owner owns multiple units. After she didn’t answer my multiple texts about the TV, I caught her downstairs registering another unsuspecting customer.