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Latest Hotels Reviews for Sunnyvale

Tetra Hotel, Autograph Collection

Tetra Hotel, Autograph Collection

4.5/59 Reviews
The staff was not very attentive and they definitely did not pay attention to their computer screens upon check in or check out. I had pre paid my room using credit card points combined with payment. So it was pre paid. I checked my credit card and they had charged me the room fee and parking following my stay. I was only expecting to pay for parking. The company I made the pre paid reservation with is fighting Tetra/Marriott to get my 2nd charge removed. The manager told them I wasn't charged. I sent the reservation company a copy of my posted charge from my credit card statement. This just adds that upon check out, the Marriott app wasn't working, so I told the front desk. I handed them my key cards. Upon check in the parking structure was unsecured, so I thought it was always like that. Upon exiting you needed a key card to leave the front desk had both by key cards. I got out by grabbing a key card out of the return box. The property is clean and very nice. The staff and accounting show incompetence.

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